Help Desk Technician II

Job Locations US-MN-Bloomington
Req ID
Information Technology
Full-Time Regular
Security Access Level
Access 3: Eligible to work in the U.S
Work Schedule
Core Business Hours


IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.


  • Record, troubleshoot, escalate and follow-up with end-users regarding IT support matters. 
  • Assist in maintaining both hardware and software needs. 
  • Support computer users; both hardware and software needs. 
  • Install and deploy workstations, tablets, cell phones and other IT technology to users. 
  • Provide end-user training with IT systems and applications. 
  • Adhere to all IT processes, policies, standards, and procedures. 
  • Maintain complete and service tickets and documentation of work completed. 
  • After-hours end user, network and IT infrastructure support when required. 
  • Performs other IT related duties as directed and assigned by IT Supervisor/Manager/Director. 


  • Minimum of 1-3 years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments 
  • Technical skills, knowledge and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook and Internet Explorer); basic knowledge of networking principles related to workstation and printer configuration. 
  • Understanding of Active Directory  
  • Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams 
  • Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN) 
  • Experience supporting remote access technologies such as Cisco AnyConnect 
  • Strong analytical, problem solving, organizational, and planning skills 
  • Excellent interpersonal skills; ability to interact with personnel at all levels 


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