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Overview: Perform machine operator responsibilities associated with requirements to meet production daily goals to achieve customer request dates.
Shift: Saturday & Sunday ; 7:00am - 7:00pm
Responsibilities:
- Follow and comply with all OSHA and company safety procedures
- Adhere to the Idemia Quality Policy
- Contributes to team success by meeting target volumes monthly
- Must understand parts per hour or pieces per hour and demonstrate ability to count
- Ability to set up, operate and produce product within ISO specifications while meeting machine expectations provided by the Production Supervisor
- Cross-training within the department is a must to create flexibility within the teams as described by the Production Supervisor
- Must possess the ability to use various precision equipment, individual must have some experience with computers; attention to detail is imperative, along with the ability to perform multiple tasks in a fast paced environment
- Must be willing to work overtime during the week and weekends as business needs meet market demands
- Maintain 5S activities for machines/area operated to include TPM tasks
The primary responsibilities of this position are in support of customer facing IT solutions for driver services and law enforcement agencies across Tennessee and Georgia. This role may support federal related operations as well. You will join an established team who maintain our similar product lines. You will be involved with setup of equipment, assist with the deployment, and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team.
This role will require travel within your support area and at times will require overnights to complete a task. The ideal candidate location is in the Chattanooga region. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request.
You will be assigned to an in-state team lead who will oversee your day-to-day activities and assist with program questions.
You will be compensated for overtime that falls outside of business hours.
You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends.
Essential Job Functions (include but are not limited to)
- Support the day-to-day field service and repairs operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements
- Basic hardware troubleshooting and support
- Responsible for contributing to weekly and monthly reporting as defined by the manager
- Control and manage consumable and spare parts inventory at levels defined by management
- Support new additional customer operations as needed
- Assist with hardware and software upgrades to field equipment
- Triage customer issues via phone and remote desktop connection as needed or when not engaged with other duties such as being out on a service call
- Support localized customer phone support queues as a means to expedite service
- Interface with and support personnel at IDEMIA for the diagnosis and repair of problems with field equipment hardware and software
The Global Director of Treasury will be an executive level role responsible for coordinating all IPS Treasury activities with the IDEMIA Group Treasurer and for leading all bonding, credit notes, FX management, and cash collection activities for the IPS Division. This role will also lead and coordinate all cash forecasting activities within IPS.
- Ensures compliance with all group treasury requirements.
- Supports the IPS CFO in all cash management and treasury activities.
- Manages and oversees the treasury function including global cash collections, cash forecasting, and other treasury responsibilities.
- Leads the team of treasury professionals around the globe, provides direction and support to build a cohesive team.
- Establishes appropriate internal control systems to ensure the best banking practices are followed.
- Works with Kyriba system to optimize visibility into cash operations for IPS.
- Leads the cash collections teams to maximize cash receipts and to standardize best practices globally.
- Responsible for establishing cash flow forecast processes and procedures to ensure timely and accurate forecasts.
- Hires, trains, supervises, motivates, and drives process improvement across the global Treasury function.
- Provides day to day, hands-on guidance and oversight of subordinates and actively works to promote and recognize performance.
- Provides strategic thought leadership on long term treasury strategy and highlights areas of opportunity.
- Participates in and drives the process improvement and standardization projects across related functions.
- Works well with other departments to ensure clear responsibilities and smooth flows of information across the globe.
- Implements controls and procedures to ensure compliance with IDEMIA accounting and internal control rules.
Role Summary: The Manufacturing Engineer/EHS Specialist will drive lean initiatives, standards, and projects throughout the site with a particular focus on Safety culture and Safety process improvements. Manages projects and is responsible for working with team members at all levels of the organization to establish a customer-based process improvement strategy, which drives safety to help prevent workplace injuries and reduce health risks, customer responsiveness, lead time reduction and quality improvement in line with business/functional objectives
Essential Responsibilities: As a Manufacturing Engineer/EHS Specialist you will:
- Support early integration of Lean principles in product design & process development for New Product Introductions
- Drive measurable improvements in safety, quality, lead-time, customer delivery, productivity, inventory and product flow
- Research and support compliance with safety and environmental regulations.
- Assist in developing policies, programs, and work instructions aligned with regulations and internal requirements.
- Coach plant personnel on EHS management system practices.
- Manage data collection and analysis of EHS metrics, including injury/illness, air, waste, energy, and water.
- Lead or participate in EHS projects for energy conservation and continuous improvement.
- Mentor employees in behavior-based safety observations.
- Participate in job safety analysis and risk assessments.
- Guide plant teams in developing and executing Lean plans to monitor and increase overall productivity managing multiple value streams, serving as a recognized expert and resource leader for focus areas, process rigor, and delivering significant simplification results
- Assist in Lean plan execution by leading Action Work Outs (AWOs) developing simple solutions to the elimination of waste, developing pull systems where flow is not possible, training personnel, and other activities to achieve world-class process flow
- Prepare Lean review presentations and pitch to business leaders on Lean business reviews
- Be an advocate for change, coach, train and mentor site leadership on the fundamentals and principals of Lean Manufacturing
- Assists in the repair and maintenance of equipment or machinery.
- Uses hand tools, power tools and precision measuring and testing instruments to repair and maintain, in accordance with diagrams, sketches, operation manuals, and manufacturer's specifications, machinery and mechanical equipment, such as engines, motors, pneumatic tools, conveyor systems, and production machines and equipment.
- Ensures new machines are prepared for operation following protocols and procedures, and performs regular technical testing to ensure their safety and efficiency.
- Collects data on machine operation, and suggests actions to reduce machine downtime.
- Assists in the repair and maintenance of equipment or machinery.
- Uses hand tools, power tools and precision measuring and testing instruments to repair and maintain, in accordance with diagrams, sketches, operation manuals, and manufacturer's specifications, machinery and mechanical equipment, such as engines, motors, pneumatic tools, conveyor systems, and production machines and equipment.
- Ensures new machines are prepared for operation following protocols and procedures, and performs regular technical testing to ensure their safety and efficiency.
- Collects data on machine operation, and suggests actions to reduce machine downtime.
Performs inspections on raw materials, in-process and/or finished products to ensure compliance with organization's quality and reliability standards. Designs, implements, and audits quality control programs. Recommends changes to methods, procedures, and standards to improve quality of output based on analysis of inspections. Creates and distributes reports on supplier quality performance and corrective action status.
Perform all administrative tasks on time. Respond to all dispatched calls in a timely fashion and other responsibilities as outlined below:
The primary responsibilities of this position are in support of customer facing IT solutions for the Delaware DOT (DelDOT), state and local law enforcement operations, the TSA related (CAT & USCIS) operations, as well as any state/federal DOJ operations as needed.  You will join an established team in the Northeast who maintain our similar product lines, however this role will also include occasional responsibilities in Maryland. You will be involved in existing, new and renewed projects/contracts, assisting with the deployment and maintenance activities, establishing yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts in our Delaware & Maryland operations.
Support the day-to-day field service and repairs  operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements. Responsible for overseeing the maintenance and repair and.or RMA of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded.
Essential Job Functions (include but are not limited to):
This is a remote field position, as there is no major office within the area to report to on a daily basis.
This role will require travel within the Mid-Atlantic area and at times will require overnights to complete a task. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer requests.
You will be assigned to a supervisor who oversees the project you will be supporting. You will be compensated for overtime that falls outside of business hours. You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends, or times outside of your normal work schedule.
Act as liaison between the IDEMIA operations team and the Customer(s)’ operational personnel; Provide/manage hardware and software support and maintenance; Responsible for contributing to weekly and monthly reporting as defined by the Supervisor; Control/manage consumable and spare parts inventory at levels defined by management; Support new additional customer operations as needed; Assist with hardware and software upgrades to field equipment; Triage customer issues via phone and remote desktop connection as needed or when not engaged with other duties such as being out on a service call.
Support localized customer phone support queues as a means to expedite service; Interface with and support personnel at IDEMIA for the diagnosis and repair of problems with field equipment hardware and software; Willingness to travel long distances on a daily basis (in-state driving, potential for overnight stays, potential out of state travel); Willingness to be on-call (cell phone) and prepared to travel during business hours; Ability to vary work hours to meet company commitments; Ability to work, collaborate and troubleshoot issues with diverse groups of people in and outside of the organization.
- Must work diligently to meet shipping windows
- Perform shipping duties such as computer entry, packing, labeling operations.
- Ability to understand and follow basic verbal and written instructions, communicate effectively.
- Must be proficient with MS Office programs. Experience using shipping software such as UPS Worldship, Fed-Ex Ship Manager, etc.
- Experience creating Packing Slips, BOLs, Invoices, and all related shipping documents.
- Coordinate with Logistics Supervisor on the status of jobs to be shipped
- Organizes and arranges shipment of all completed orders in accordance with the shipping schedule/customer requirements
- Responsible for customer specific order fulfilment and processing (DMDC)
- Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons
- Assembles packaging containers or selects preassembled containers.
- Examines outgoing shipments to ensure shipments meet specifications.
- Maintains inventory of shipping materials and supplies.
- May direct others in preparing outgoing and receiving incoming shipments.
- Responsible for monthly physical inventories of all finished cards
- Responsible for the loading of the docks for when trucks arrive for shipments
- Other roles and responsibilities may apply as assigned
- Read job jacket in order to confirm the job quantity and ship to address and method.
- Follow packaging and shipping methods per Customer, IDEMIA, and schemes requirements.
- Calculate the allowable short / over for each job, cross check with auditor figures perform blind audit for each job.
- Maintain integrity of individual jobs. Generate matching labels for each box. Ensure each job is packaged, labeled and shipper per Customer and IDEMIA specifications. Print labels as needed.
- Access job data in computer. Record job data in computer and on Audit Trail.
- Perform all tasks within Safety, Security and Auditing guidelines.
- Maintain strong organization and 6S of workstation and perform other duties as assigned.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 25% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
The US base salary range for this full-time position is $17.20/hr - $22.00/hr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Join the team and receive a $500 sign-on bonus!
US Citizenship Required.
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 75% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Join the team and receive a $500 sign-on bonus!
US Citizenship Required.
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 75% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
US citizenship required.
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 25% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Join the team and receive $500 Sign on Bonus!
US Citizenship Required.
Candidates need to be based in the Springfield, NJ Area.
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 75% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Overview: Position is responsible for the accurate setup and correction of production equipment to support Production Associates (Operators) in the production of high quality and efficient product flow. Responsbile for setting up, operating, and coaching Operators on all equipment in assigned area; performing and authorizing first piece product verification for all machine operators and setting machine controls, levels, according to standard settings.
Responsibilities:
- Follow and comply with all OSHA and company safety procedures
- Adhere to the IDEMIA Quality Policy
- Contribute to team success by meeting target volumes monthly
- Ability to set up, operate and produce product within ISO specifications while meeting machine expectations provided by the production supervisor
- Cross-training within the department is a must to create flexibility within the teams as described by the production supervisor
- Must possess the ability to use various precision equipment, individual must have some experience with computers; attention to detail is imperative, along with the ability to perform multiple tasks in a fast paced environment
- Must be willing to work overtime as business needs meet market demands
- Support kitting activities when needed
- Maintain 5S activities for machines/area operated to include TPM tasks
- Other roles and responsibilities may apply
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Join the team and receive $1,000 sign on bonus!
US citizenship required.
Essential Job Functions include but are not limited to:
- Drive the TSA Precheck bus to mobile events across the country
- Assist with routine maintenance of the bus, delivering it to garages for maintenance as needed
- Assist with DOT requirements
- Perform TSA Precheck enrollments on the bus
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represents the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully completes time sensitive trainings/briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel nationally for activities such as backfill at enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.
- Overnight travel. Should not exceed 100% of the time.
- Travel by air will be required.
- Able to prepay all travel expenses and receive reimbursement.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Overview: Support daily production with process or quality issues, providing quick response and presence on the shop floor
Responsibilities:
- Follow and comply with all OSHA and company safety procedures.
- Monitor, support and improve production yield rates in accordance with company targets.
- Audit, maintain and improve existing processes, identifying issues and proposing corrective actions with respective implementation, while expressing a good problem solving capability.
- Develop and qualify new products and processes, manage projects with proper documentation and consistent monitoring while following IDEMIA routine and “IWay” standards.
- Define and measure manufacturing capabilities and capacities of all processes under engineering control to provide data to planning and scheduling teams.
- Assist in designing industrialization plans for new products, processes or equipment following the industrial qualification procedure in relation to Company Quality Assurance standards
- Investigate customer complaints with Quality Assurance, Production and Customer Services and make containment and improvement recommendations with a continuous improvement approach
- Lead small projects and small teams to perform a process improvement or problem solving activity, or to complete successfully a qualification
- Present the status of his activities and project to the management via regular written reports or oral presentations
The Client Success Internship is one discipline of IDEMIA North America’s Summer Internship Program. Join the IDEMIA team to work on real-world projects in collaboration with key business leaders across the company. You will be empowered to build a community, explore your passion, and achieve your goals. It is a chance to work on problem sets across our North American teams and clients where you can see your ideas come to life.
In this role, interns will be assigned to work within a team at IDEMIA to use their skills and experience garnered in the classroom on a wide variety of strategic and transformative projects aimed at developing successful business strategies and execution plans.
1. Supports external projects to accelerate closure and positive outcomes for IDEMIA
2. Supports critical governance, business development, capture activities, and government relations actions
3. Monitor and evaluate key market trends, competitive/partnership landscape and its potential organization impact, provide actionable recommendations as required
4. Conduct research and analysis to support strategic business decisions.
5. Support the VP of Client Success on cross-functional projects
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
US Citizenship Required.
Essential Job Functions (include but are not limited to)
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represents the company and the program(s) that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities, as necessary
- Successfully completes time sensitive trainings/briefings as assigned.
Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
- Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement, such as:
- Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
- Occasional overnight travel as required; should not exceed 25% of the time.
- Travel by air may be required for initial company training, as well as occasional new program or services training.
Working Conditions, such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical Demands, such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Technical Project Leader coordinates and completes projects within the Chief Technology Officer’s (CTO) organization. The focus for this role is to stabilize, track, and drive projects with an emphasis on driving delivery excellence, tangible outcomes, effective communication, and on-time budgets and deliverables while actively mitigating, tracking, and reporting roadblocks and risk.
- Accountable and responsible POC for overseeing and communicating regular updates on project scope, budget, and project schedule/delivery timeline for one or more projects to include regular briefs with various internal teams and executive leadership.
- Responsible and accountable for tracking all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery.
- Create and track progress against project plans, project schedules, milestones, budgets (forecasting and actuals), charge codes, or other performance indicators, and reports to colleagues, teams, and management in a timely manner.
- Help formulate plan for delivery and allocate resources alongside resource managers and budget.
- Drive internal dependency management and coordination as well as 3rd party vendor management.