Sustaining Engineer III

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

US Citizenship Required

Candidates must be located within 100 miles of Lansing, MI.

The primary responsibility of this position is in support of customer facing IT solutions for the Michigan State Police (MSP) and related state and local police operations. You will join an established team in the Midwest US who maintain our similar product lines currently deployed.  You will establish yourself into a Senior System Administration support role that will leave you securely employed for years to come as one of our subject matter experts in our MidWest operations.

This is a remote job as there is no local IDEMIA office to report to.  Your workday will begin and end from your residence but may involve daily travel.
Maintain system functionality through preventive and remedial measures.
Work as part of cloud support team to support 24x7 operations.
Compensated On-Call requirements.
This role will require travel within the State of Michigan and at times will require overnights to complete a task.

A valid Drivers License will be required as this role requires travel. 
You will be compensated for on-call duties that at times will be responsible for responding on nights and weekends.
Support the day-to-day field service and repairs operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements.
Responsible for overseeing the maintenance and repair of field equipment including Servers computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded.
Act as liaison between the IDEMIA operations team and the Customer(s)’ operational personnel.
Provide/manage hardware and software support and maintenance.
Responsible for contributing to weekly and monthly reporting as defined by the Sustaining Engineering Manager
Control/manage consumable and spare parts inventory at levels defined by management.

Mandatory Experience or Certification Linux Administration
Microsoft Server/Desktop Administration
VMWare Admin knowledge
AZURE Admin knowledge
AWS Admin knowledge
CJIS Security knowledge