Help Desk Technician (Springfield, IL Onsite)

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

• Monitor, categorize, triage, and assign all incoming IT tickets.
• Purchase and procure IT equipment for site.
• Maintain and organize IT inventory.
• Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters.
• Support computer users with both hardware and software needs. 
• Install and deploy workstations, tablets, cell phones, and other IT technology to users. 
• Provide end-user training with IT systems and applications. 
• Adhere to all IT processes, policies, standards, and procedures. 
• Maintain complete and service tickets and documentation of work completed. 
• After-hours end user, network, and IT infrastructure support when required. 
• Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director. 

• US citizenship (dual not allowed).
• 3 to 5 years in-the-field experience with maintaining, troubleshooting, and supporting various technology environments.
• Technical skills, knowledge, and understanding of personal computers, current operating systems (Windows and Mac), hardware and peripherals, and productivity applications (MS Word, Excel, Access, Outlook, and Internet Explorer).
• Basic knowledge of networking principles related to workstation and printer configuration. 
• Understanding of Active Directory.
• Extensive knowledge of Office 365 Admin and Exchange centers, Azure, and Teams.
• Working knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN), and Virtual Private Networks (VPN).
• Experience supporting remote access technologies such as Cisco AnyConnect.
• Strong analytical, problem solving, organizational, and planning skills.
• Excellent interpersonal skills and ability to interact with personnel at all levels.
• Mac iOS experience preferred.