Business Analyst II (ON-SITE - Bedford, MA)

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

• Collaborate with stakeholders to gather requirements for system enhancements and customizations.
• Ensure data integrity within the ERP system.
• Analyze existing business processes and workflows to identify areas for improvement.
• Recommend and implement process enhancements to maximize efficiency and productivity.
• Work closely with end-users to understand their needs and translate them into ERP system solutions.
• Provide technical support to end-users, troubleshooting issues, and resolving system-related problems.
• Develop and deliver training programs and materials to educate employees on ERP system usage and best practices.
• Create and maintain reports and dashboards to support data-driven decision-making.
• Perform data analysis to identify trends, anomalies, and opportunities for improvement.
• Collaborate with IT and other departments to integrate the ERP system with other business applications.
• Work with external vendors and consultants as needed for system integrations or specialized projects.
• Maintain comprehensive documentation of ERP system configurations, customizations, and processes.
• Ensure compliance with industry standards, regulations, and best practices in ERP system management.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Proven experience as an ERP Analyst or in a similar role, with a strong track record of successful ERP system implementations and support.
• Proficiency in Microsoft Dynamics GP ERP software and related modules.
• Proficiency with integration tools including SmartConnect and Integration Manager.
• Strong analytical and problem-solving skills, with the ability to analyze complex business processes and data.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across teams.
• Experience with data analysis tools and reporting software Microsoft SQL, Microsoft GP and Power BI.
• Work with external vendors and consultants as needed for system integrations or specialized projects.
• Maintain comprehensive documentation of ERP system configurations, customizations, and processes.
• Ensure compliance with industry standards, regulations, and best practices in ERP system management.