Technical Sales Engineer (Southeast/East Central US)

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

The Sales Engineer will be responsible for providing technical support to the Sales Activities of the Smart Biometrics Business Unit. The Sales Engineer will report directly to the Sales Engineering Director and Sales Director (dotted) with guidance and direction coming from the Regional Sales Manager to facilitate sales, revenue growth, and ensure customer satisfaction. The Sales Engineer will support Texas to Florida and Virginia.

• Assist the Regional Sales Manager in promoting the capabilities of the IDEMIA products during customer meetings.
  • Provide in depth technical knowledge of the IDEMIA software and hardware solutions to answer questions raised during the meeting.
  • Follow up after the meeting on any points or questions that could not be answered during the meeting.
• Actively participate in IDEMIA product demonstrations at customer meetings and trade shows.
  • Set up the IDEMIA products prior to the demonstration and trade shows.
  • Conduct technical demonstrations of IDEMIA software and hardware solutions.
• Assist System Integrators and/or End Users during Proof of Concepts.
  • Work with the System Integrator and/or End User prior to the proof of concept to understand the requirements of the proof of concept including what will define a successful Proof of Concept.
  • Train the end users and/or system integrators on the IDEMIA products used in the proof of concept.
  • Provide technical support on the IDEMIA products during the proof of concept.
  • Report back to the Regional Sales Manager and Sales Engineering Director the progress of the Proof of concept.
• Train IDEMIA Partners, System Integrators and Consultants.
  • Create technical training modules for the IDEMIA online training platform.
  • Promote the IDEMIA online training platform.
  • Face to face or remote training of IDEMIA’s direct partners and system integrators.
• Support the Regional Sales Manager in key projects to define the system architecture.
  • Collaborate with the System Integrator and End User to understand the project requirements.
  • Identify the IDEMIA products which best fit the project requirements.
  • Define the required architecture to meet the End User requirements.
  • Act as the technical voice of the customer to identify and articulate key evolutions of IDEMIA products and solutions to the Product Management Team.
• Develop awareness of our competitors products and understanding their strengths and weaknesses. Report required product evolution to our Product Management Team to meet market demands and market evolutions.
• Work closely with Support, Product Management, and Sales to escalate technical issues which impact End User operations and track the issue to resolution and delivery to the End User.
• Provide a weekly report of activities to the Sales Engineering Director.

Required

• Must have significant experience in sales engineering or in a technical position with a strong customer focus/interaction in the physical access control industry
• Bachelor's or master's degree (IT/Electronics Engineer)
• Good understanding of networks and information technology
• Understanding of relational databases, configuration thereof, and basic database scripting skills (MS SQL)
• Fluent in English, additional regional languages a plus
• Customer focus
• Must possess strong problem-solving skills and proven ability to communicate issues and solutions
• Must be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation
• Must have experience in working collaboratively with business partners to effectively resolve problems
• Must be self-directed and self-motivated as well as accountable for results
• Must have excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail; must be able to understand and manage conflicting priorities; must have a proven track record for timely delivery of multiple parallel objectives
• Able to work under pressure
• Must possess demonstrated verbal and written communication skills as well as excellent listening skills
• Must be able to build trusting relationships in order to gain support and achieve results, at all levels of the organization; must be able to work in a team environment and to partner/interface with peers, sales staff, and field technicians
• Must be proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Must be available and willing to travel
• Must be able to bring discipline to drive results and follow established fundamental goal
• Must have ability to submit accurate and timely reports as needed

Desired

• Innovative
• Previous experience working for a multinational company
• Previous experience as a network engineer
• Previous experiences with Low Current, Security, and Access Control systems
• Previous experience working with software development kits, visitor management systems, and time and attendance systems
• Student mindset, always improving your performance and results