Help Desk Technician I - Remote

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

• Support IDEMIA Civil Identity customers
• Provide first level phone support in fast paced environment
• Follow defined processes and policies to resolve issues or escalate
• Communicate with peers and peer groups to assist customers 
• Document all calls and work in our ticket system
• Create FAQ and knowledgebase articles

• High school diploma or general education degree (GED)
• Previous help desk experience
• Technical certifications such as A+, Network +, etc. preferred