Business Services Analyst (Brentwood, TN Area - HYBRID)

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

• Assist with Salesforce administrative tasks and ticket responses.
• Learn and expand knowledge of Salesforce.
• Assist in user stories and to-be process flows to support the design, development, testing as needed.
• Assist in continuous data management to ensure current.
• Meet routine deadlines and work schedules as well as timely and accurate completion of special projects and other tasks assigned.
• Any other business analytical and reporting needs.
• Perform other duties as assigned.

• Salesforce knowledge
• Bachelor’s degree or relevant experience in a customer service, similar field, or supporting role
• Experience preparing analysis and reports for upper management regarding status of projects
• Ability to meet and/or obtain all required security credentials and training requirements to operate propriety software and systems
• Able to work during program operational hours including weekends
• Experience with advanced Excel functions to include pivot tables, charts, formulas, and related analytical functions
• Must be able to travel occasionally by air as needed to attend meetings, training, and workshops
• US citizenship required