IT Support Specialist (On-site)

Job Locations US-PA-Exton
Req ID
2024-7528
Category
Information Technology
Type
Full-Time Regular
Security Access Level
Access 3: Eligible to work in the US
Work Schedule
Core Business Hours

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Responsibilities

  • Provide local on-site IT Field Desktop Support as Level 2 (IDEMIA has a central 24x7 Level 1 Help Desk remote support already in place)
  • Coordinate and perform hardware upgrades for laptops, desktops, printers, meeting room devices, UPs, switches and telephones.
  • Create and Maintain documentation for hardware inventory, software licenses, software versioning, automated tasks, network topology, physical building layout, backup Medias.
  • Manage local IT resources to ensure equipment is always ready and serviceable for end-users and mainly supporting on the onboarding process for the region.
  • Troubleshooting of computers, peripherals, TV displays, desk phones, cell phones, network cabling and assets,  software applications, and deployment
  • Software Center and SCCM
  • Interface with and provide limited support for the production engineering and maintenance teams with legacy systems including Windows 7, XP, NT, robotics, industrial sensors, PLC, machine vision.
  • Coordinate with external vendors as necessary to facilitate 3rd party system maintenance and upgrades such as telephony, HVAC, Security CCTV, and Internet access.
  • Manage Requisitions, Purchase Orders, Invoicing and Investment Requests for IT consumables and new projects / vendor contracts.
  • Supports on the Penetration test assessment and vulnerability assessment and remediation.
  • Support on backup system with Veeam

Qualifications

  • 2+ years of experience in on-site IT Support role
  • Associate's Degree with IT Infrastructure 
  • CompTIA A+ experience is a plus
  • Excel
  • Network Administration 
  • Backup Systems
  • Windows Administration

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