SMA Production Manager

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Overview: As the global leaders in ID & Payment Card manufacturing, this position is responsible for the management of production activities and team members as it relates to our Metal Card Product Line (SMA) in IDEMIA's Exton, PA manufacturing facility. This person will ensure performance levels are met and standards are being followed in accordance with established procedures as well as provide an environment of continuous improvement to production processes that result in advances in quality, yield, productivity and lower costs.  The SMA Production Manager will oversee and support Production Supervisors across 3 shifts in continual improvement by acting as a resource in applying and ultimately teaching problem solving skills and meeting facilitation skills by using established management control and GAP leader boards.

In total, the Metal Card production department consists of 3 Production Supervisors & ~40 union Machine Operators

Role and Responsibilities:

• Understand, embrace and disseminate the plant’s direction and goals in World Class Manufacturing through the application of the lean tools such as 5S, TPM, Six Sigma and Setup Reduction.
• Act as a resource and trainer in the application of various problem solving, root cause analysis and corrective action skills.
• Collect and report to the production lines the current status of the lines in regards to customer satisfaction, company objectives or goals, process quality data and equipment reliability.
• Collaborate with Director of Operations on production goal setting.
• Ensure the Smart Card Department maintains appropriate technology to support planned business activities.
• Coordinate with the Planning, Engineering, and Maintenance Departments to schedule machinery maintenance to keep the Smart Card Department operates reliably and efficiently.
• Investigate customer complaints and make recommendation regarding corrective actions to be implemented while limiting reoccurrences.
• Help determine appropriate staffing requirement to consistently maintain service levels within department.

• 3-5 years related experience in a Lean manufacturing environment in a supervisory role managing production processes and hourly employees.
• Previous card manufacturing experience
• Strong written and oral communication and conflict resolution skills
• Strong interpersonal skills; able to inspire and motivate associates
• Proven decision-making capability
• Willingness to learn and develop new methods and/or processes
• Root cause analysis, problem identification, and resolution skills
• Ability to distinguish visual defects (created or received into production processes)