Sr Manager Project / Program

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

About Smart Biometrics: The Smart Biometrics is the Business Line of IPS division (IDEMIA Public Security). While being on the mission of protecting customer assets with frictionless journey, Smart Biometrics' ambition is to become a leader in biometric solutions and services for enterprises. We expertise in design and production of biometric sensors, enrollment & authentication devices, physical and logical access control and related solutions & services.

Senior Manager Project / Program Responsibilities

• Manages the customer relation by being the primary point of contact for the customer
• Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
• Leads and supports the program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
• Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
• Ensures compliance with customer requirements
• Organizes and plans the work according to Program Management System process (DRIVE)
• Performs the tollgates reviews
• Monitors the KPIs of the Program
• Takes care of risk management
• Identifes issues or risks in collaboration with the technical project managers
• Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
• Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
• Manages contracts management
• Reinforce and ensures adherence to contract terms and conditions
• Leads autonomously programs within the assigned perimeter with targets to constantly improve sales and financial performance

• Master's degree from a business school, university, or engineering school specializing in electronics or IT
• Previous experience in program management with international clients (5 to 10 years) with experience in electronics or services
• Autonomous, enthusiastic, and proactive
• Agility and ability to communicate in a matrix/multi-country environment
• Customer focus and experience in international contract management