Sales Administration and Operations

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

Overview 

Main mission is to oversee and optimize the sales processes while ensuring seamless administrative support for the North America sales team (Smart Biometrics Business Line). This dual-role position bridges strategic operations with hands-on administration, contributing directly to the efficiency and success of our sales efforts.

Responsibilities:

Sales Administration

• Coordinate order processing, invoicing, and billing with internal teams, to optimize customer satisfaction and revenue recognition.
• Support one local Sales Admin and replace her during her leaves.
• Act as a liaison for the sales team, troubleshooting operational, IT and administrative issues.
• Handle direct customer interface for queries on price, lead-times, and other sales-related documentation.
• Manage and maintain customer/item/price databases in local ERP to support sales admin processes and account management.
• Ensure compliance with company policies and legal standards in all sales-related activities.

Sales Operations                          

• Collaborate with sales team to maintain accurate and reliable forecast in CRM system (Salesforce).
• Collaborate with sales and supply chain leaders to develop realistic demand and revenue scenario, while aligning strategies with business goals.  
• Monitor and analyze sales performance metrics to identify areas for improvement.
• Propose solutions to optimize NORAM sales processes (including logistic and order preparation operations)
• Act as the interface between Central Supply Chain (demand, production, and worldwide stock replenishments) and NORAM logistics team (local warehouse, order preparation and shipment to end customers): manage allocations and shipment priorities when needed, support troubleshooting of logistic & quality issues, collect data about local logistic costs.
• Work closely with supply chain, product, finance, and customer service teams to ensure seamless communication and alignment.

Skills and Competencies

• Strong analytical skills with the ability to derive insights and synthesis from data.
• Proficiency in Excel, and ERP and CRM systems
• Understanding of sales funnel dynamic
• Solution solving mindset whilst respecting and improving processes.
• Strong communication skills, with the ability to work collaboratively across local and international teams, in matrix organization.
• Curious and interested to understand products and solutions.
• Can do attitude.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and work in a fast-paced environment.

Education and Experience

• Bachelor’s degree in Business Administration, Marketing, or a related field (TBC)
• 7+ years of experience in sales operations, administration, or a similar combined role.
• Foreign language would be a plus