Collections Specialist

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.

• Monitor the accounts receivable trade aging, initiate collection calls on past due balances, investigate and resolve customer disputes causing partial or delayed payments.
• Resolve any client inquiries regarding disputes and/or clarifications needed to proceed with payment. If credit is needed, work with responsible department to ensure timely delivery.
• Liaison with Sales & Project Management to escalate any uncollected balances whereas collection team is unsuccessful.
• Update status/comments on weekly cash collection file for responsible business line(s) for Management/Treasury Team. This file supports the cash forecasting process and the monitoring of the overdue cash position.
• Complete client account reconciliations to maximize opportunity for the timely collection of our invoices and resolve disputes.
• Prepares weekly/monthly aging reports on the status of collections for weekly AR review meetings.
• Escalate issues with customers when needed and impose Credit Management policy. Put hold or unlock accounts when needed per the policy.
• Ensure payment and invoicing terms are accurately set up per contract and PO
• Prepares bank deposits for any checks received via regular mail.
• Work with customers paying via check to ACH payment method.
• Assist during audits, gather and prepare documentation.
• Assist with completing vendor forms and/or updating vendor portals.
• Assist Manager with any special ad-hoc projects.

• 5+ years of Collection experience with an associate degree (or equivalent) in Finance or Accounting or similar.
• Experience with Great Plains or other accounting software is a plus.
• Advanced Microsoft Office skills (Excel, Word, Power Point)
• Meet firm deadlines.
• Ability to demonstrate strong objectivity and independence to be able to challenge stakeholders
• Demonstrated capacity to work effectively across diverse cultures and environments
• Must be a team player
• Ready to go an extra mile to achieve results & face challenges positively
• Ability to operate computer, fax machine, telephone, calculator, and copier.
• Strong detail oriented.
• Must be able to multi-task.
• Demonstrate the ability to thrive in a dynamic, fast-paced environment.
• Demonstrate excellent oral and written communication skills with customers and colleagues.
• Ability to work independently and as a team player.
• Excellent customer services skills