Quality Assurance Engineer IV

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

• Possess an innate quality assurance mindset with a breadth of analytical thinking skills and highly attentive to detail.
• Creates and maintains test cases and able to adhere to process and protocol.
• Conduct testing using mobile devices and/or web applications to simulate end user interactions and workflows.
• Has a fundamental understanding of software and release methodologies (SDLC).
• As a senior analyst, provides technical guidance and mentorship to less experienced team members.
• Ability to grasp complex and challenging domain knowledge and test case scenarios.
• Communicates quantitative and qualitative findings from test results to the team members.
• Ensures that the final product satisfies the product requirements and meet end-user expectations.
• Be embedded as an integral part of the promotion of software in a release pipeline.
• Spot areas for improvement to identify deficiencies and enhance efficiencies.
• Research the current market for similar products and compare results.
• Works to minimize risk by identifying, communicating and escalating issues appropriately to their Manager and project teams
• Performs post implementation testing, smoke testing, patch testing, and supports as needed to help stabilize the application
• Possess ability to think outside the box in a creative manner to identify edge case scenarios
• Collaborate with specific SMEs from various teams to investigate, troubleshoot, and resolve issues.
• Function as an QA team member in an agile environment, which includes but not limited to: story writing workshops, backlog refinement, planning, standups, all maintained through Jira.
• Investigate and breakdown technical issues, thoroughly, and support in troubleshooting, identifying, and addressing root causes.
• Documents on a consistent basis for knowledge sharing and redundancy as a part of the definition of done.
• Engage with key stakeholders, internal and external to help foster and strengthen working relationships.
• Work with cross functional teams within the internal teams in North America and Europe.
• Develop and maintain scalable, reliable, and reusable automated test frameworks (UI, API, performance, etc.).
• Identify opportunities for automation across the testing lifecycle and drive adoption.
• Ensure automated tests are integrated with CI/CD pipelines and provide fast feedback loops.
• Lead efforts in performance, scalability, stress, and security testing.
• Use tools like JMeter simulate load and analyze system behavior under stress.
• Identify performance bottlenecks and work with engineering teams to resolve them.
• Mentor junior and mid-level testers on test design, automation, tools, and troubleshooting.
• Drive the quality vision and continuously raise the bar for engineering excellence.
• Influence broader engineering and organizational practices through thought leadership.

• Bachelors in Computer Science / related field or equivalent work experience in quality assurance and/or development.

• Excellent problem solving and critical thinking skills.

• 8+ years of experience working as a Software Quality Assurance Analyst, Quality Assurance Engineer, Quality Engineer, Software Engineer, DevOps Engineer.

• Working experience or familiarity with Atlassian tools such as: Jira and Confluence.

• Working experience or familiarity with Microsoft Office Tools such as: Word, Excel, Project.

• Experience with testing mobile app devices is a plus.