Cloud Engineer III/Customer Success Manager

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

• Become SME on IDEMIA SaaS Solutions
• Implement and maintain client AWS tenants
• Onboard and support clients
• Document internal processes
• Provide client facing documentation
• Provide T1 support and act as escalation point for client issues
• Shared 24/7 support model
• Track client issues using Jira and Salesforce

**The US base salary range for this position is $93,440 - $116,813 + bonus + benefits.  Our salary ranges are determined by role and level.  The range displayed on each job posting reflects the compensation target for the role across all US locations.  Individual pay is determined by job-related skills, experience, and relevant education or training.  Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success**.

• BA and 5-7 years
• Requires experience with one or more cloud computing platforms.
• Experience with JIRA and Confluence
• Junior to Mid Level Coding Experience
• Ideally experience with Biometric Systems and/or Digital Identity Solutions