Customer Success Engineer

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Development support engineer acting as primary touch point for onboarding and supporting client integration to AWS SaaS Service for Identity Verification and Digital ID.  Monitors JIRA ticket queue and resolves client issues related to product integration and performance. Trains with Product Development team to become SME on API and SDK integration to the platform.  Supports Cloud Engineering Team on environment support and product testing.  Support Pre-Sales Engineering Team as advisor for Solution Architecture and design. Monitors system uptime and performance, troubleshooting and resolving errors.  Handles client problems as T1/T2 support and escalates to T3/T4 levels for appropriate issues.

Requirements:

• Become SME on IDEMIA SaaS ID&V Solution
• Implement and maintain client AWS tenants
• Onboard and support client integration 
• Document internal processes 
• Provide client facing documentation 
• Provide T1/T2 support and act as escalation point for client issues
• Shared 24/7 support model
• Track client issues using Jira and Salesforce
• Assist with internal development efforts

**The US base salary range for this position is $93,440 - $116,813 + bonus + benefits.  Our salary ranges are determined by role and level.  The range displayed on each job posting reflects the compensation target for the role across all US locations.  Individual pay is determined by job-related skills, experience, and relevant education or training.  Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success**.

• Excellent client facing and communication skills
• Junior to Mid Level Coding Experience (JAVA/NodeJS/C#)
• Requires experience with AWS or more cloud computing platforms
• Experience with JIRA and Confluence
• Experience with CURL, POSTMAN and API Development Support
• Ideally experience with Biometric Systems and/or Digital Identity Solutions