Solutions Engineer

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

We are looking for a customer-focused, technically skilled Integration Engineer to support our Smart Biometrics Business Unit in the US. This role bridges the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales, proof of concept, and solution design stages. The successful candidate will report to the Client Integration & Support Manager (NORAM) and collaborate closely with the Regional Director of Sales to drive growth and ensure customer satisfaction.

Key Responsibilities

• Serve as a technical advisor during sales engagements, supporting the promotion of IDEMIA’s biometric solutions.
• Provide in-depth product demonstrations, answer technical questions, and highlight competitive differentiators.
• Lead technical efforts during Proof of Concept (PoC) phases:
• Interpret and validate customer requirements.
• Support partners and system integrators with solution setup and implementation.
• Serve as the primary technical contact throughout the PoC lifecycle.
• Collaborate on solution architecture and product-fit discussions for customer projects.
• Present proposed architectures and respond to detailed technical inquiries from stakeholders.
• Act as the Voice of the Customer, relaying market needs and product feedback to Product Management.
• Monitor industry trends and competitive landscape; advise on necessary product enhancements.
• Work cross-functionally with support and sales leadership to track and resolve open technical issues impacting customers.
• Maintain regular activity reports, including weekly and monthly summaries for leadership.

Technical Skills & Knowledge

• Containerization & Deployment: Basic understanding of Docker deployment and integration; experience in presenting solution block diagrams during technical workshops.
• Mobile Platforms: Foundational knowledge of Android and iOS kernels; understanding of SDK functionality and integration support workflows.
• API & Web Integration: Hands-on experience with integration support using APIs, API Keys, and Webhooks.
• Enterprise Systems Integration: Familiarity with integrating enterprise systems using REST, JSON, SOAP, and Pub/Sub messaging patterns.
• Security & Identity Management: Conceptual understanding of payment systems, Identity and Access Management (IAM) solutions, Active Directory, LDAP, and RADIUS protocols.

The US base salary range for this full-time position is $77,000 - $97,000/yr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Required Qualifications

• 12–14 years of relevant experience in a technical role, preferably in pre-sales, integration, or customer support.
• Bachelor’s or Master’s degree in Information Technology, Electronics Engineering, or a related field (or equivalent experience).
• Strong customer-facing communication and presentation skills.
• Demonstrated problem-solving skills and the ability to manage complex technical discussions.
• Fluent in English (written and verbal)

Preferred Skills

• Experience with Physical and Logical Access Control solutions.
• Hands-on experience working with Linux-based systems.
• Prior involvement in biometric technologies is a strong advantage.
• Familiarity with working in cross-cultural and international team environments.

Additional Requirements

• Strong time management and organizational skills.
• Ability to travel as needed (domestic and international).
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint).
• Self-motivated, accountable, and able to work both independently and within a team.

Work Authorization

• U.S. Citizens, Green Card holders, or candidates eligible to work in the U.S.
• IDEMIA is an equal opportunity employer and will consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.