Solutions Engineer

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

We are looking for a customer-focused, technically skilled Integration Engineer to support our Smart Biometrics Business Unit in the US. This role bridges the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales, proof of concept, and solution design stages. The successful candidate will report to the Client Integration & Support Manager (NORAM) and collaborate closely with the Regional Director of Sales to drive growth and ensure customer satisfaction.

Key Responsibilities

• Serve as a technical advisor during sales engagements, supporting the promotion of IDEMIA’s biometric solutions
• Provide in-depth product demonstrations, answer technical questions, and highlight competitive differentiators
• Lead technical efforts during Proof of Concept (PoC) phases:
• Interpret and validate customer requirements
• Support partners and system integrators with solution setup and implementation
• Serve as the primary technical contact throughout the PoC lifecycle
• Collaborate on solution architecture and product-fit discussions for customer projects
• Present proposed architectures and respond to detailed technical inquiries from stakeholders
• Act as the Voice of the Customer, relaying market needs and product feedback to Product Management
• Monitor industry trends and competitive landscape; advise on necessary product enhancements
• Work cross-functionally with support and sales leadership to track and resolve open technical issues impacting customers
• Maintain regular activity reports, including weekly and monthly summaries for leadership

Technical Skills & Knowledge

• Containerization & Deployment: Basic understanding of Docker deployment and integration; experience in presenting solution block diagrams during technical workshops
• Mobile Platforms: Foundational knowledge of Android and iOS kernels; understanding of SDK functionality and integration support workflows
• API & Web Integration: Hands-on experience with integration support using APIs, API Keys, and Webhooks
• Enterprise Systems Integration: Familiarity with integrating enterprise systems using REST, JSON, SOAP, and Pub/Sub messaging patterns
• Security & Identity Management: Conceptual understanding of payment systems, Identity and Access Management (IAM) solutions, Active Directory, LDAP, and RADIUS protocols

The US base salary range for this full-time position is $77,000 - $97,000/yr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Required Qualifications

• 12–14 years of relevant experience in a technical role, preferably in pre-sales, integration, or customer support
• Bachelor’s or Master’s degree in Information Technology, Electronics Engineering, or a related field (or equivalent experience)
• Strong customer-facing communication and presentation skills
• Demonstrated problem-solving skills and the ability to manage complex technical discussions
• Fluent in English (written and verbal)

Preferred Skills

• Experience with Physical and Logical Access Control solutions
• Hands-on experience working with Linux-based systems
• Prior involvement in biometric technologies is a strong advantage
• Familiarity with working in cross-cultural and international team environments

Additional Requirements

• Strong time management and organizational skills
• Ability to travel as needed (domestic and international)
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)
• Self-motivated, accountable, and able to work both independently and within a team

Work Authorization

• U.S. Citizens, Green Card holders, or candidates eligible to work in the U.S
• IDEMIA is an equal opportunity employer and will consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status