Customer Success Engineer

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Development support engineer acting as primary touch point for onboarding and supporting client integration to AWS SaaS Service for Identity Verification and Digital ID.  Monitors JIRA ticket queue and resolves client issues related to product integration and performance. Trains with Product Development team to become SME on API and SDK integration to the platform.  Supports Cloud Engineering Team on environment support and product testing.  Support Pre-Sales Engineering Team as advisor for Solution Architecture and design. Monitors system uptime and performance, troubleshooting and resolving errors.  Handles client problems as T1/T2 support and escalates to T3/T4 levels for appropriate issues.

• Become SME on IDEMIA SaaS Solutions
• Implement and maintain client AWS tenants
• Onboard and support clients
• Document internal processes
• Provide client facing documentation
• Provide T1 support and act as escalation point for client issues
• Shared 24/7 support model
• Track client issues using Jira and Salesforce

• Excellent client facing and communication skills
• Junior to Mid Level Coding Experience (JAVA/NodeJS/C#)
• Requires experience with AWS or more cloud computing platforms
• Experience with JIRA and Confluence
• Experience with CURL, POSTMAN and API Development Support
• Ideally experience with Biometric Systems and/or Digital Identity Solutions

**The US base salary range for this position is $93,440 - $116,813 + bonus + benefits. Our salary ranges are determined by role and level. The range displayed on each job posting reflects the compensation target for the role across all US locations. Individual pay is determined by job-related skills, experience, and relevant education or training. Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success.**