Credentialing Specialist

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

• Retrieve biometric files to upload to the federal portal
• Evaluate data in biometric files to ensure accuracy
• Report on biometric submittals to ensure full transmission
• Resubmit biometric files that did not transmit properly, follow up with federal POCs if transmission issues identified
• Review credentialing files and work with candidates to obtain missing, incomplete, and expiring items
• Inputting data into Customer Relationship Management (CRM) tool for tracking candidates through credentialing process
• Work with cross functional teams with recommendations on how to improve and further develop Customer Relationship Management (CRM) tool
• Oversee all regulatory compliance expectations for state and federal programs
• Formulate criteria and workflows for candidates to follow to meet state and federal requirements to gain system access
• Identify and recommend improvements to workflows and processes to improve accuracy and efficiency
• Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand
• Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information, and employer information
• Use Microsoft Outlook daily to perform administrative duties
• Participate in collaborative meetings and may serve as point of contact for specific programs or platforms
• Support recurring internal and external audit of records
• Apply concept of continuous improvement to develop new skills during changing initiatives
• Communicate with internal personnel as well as external job applicants
• Adhere to all company and department employment policies regarding security and confidentiality

Knowledge, Skills, and Abilities

• Customer Relationship Management (CRM) tool experience
• Analytical skills to receive, assemble and report on data records
• Extremely attentive to details
• Possess a high level of self-motivation and energy and can work with minimal supervision
• High organizational and time management skills
• Highly developed oral and written communication skills
• Fosters working relationships with leadership and other contract Points of Contact
• Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment
• Proficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook
• Ability to work as part of a team with excellent interpersonal skills

Qualifications, Education, and Experience

• Minimum 2 years credentialing experience
• Bachelor’s or associate degree preferred
• Minimum 3 years working in a corporate office environment working with multiple internal and external customers