Sustaining Engineer II

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

• Work customer tickets and resolve them within established SLA’s
• Handle any and all escalations that come from the helpdesk and triage as necessary
• Participate in daily SCRUM calls
• Participate in on call rotation including occasional after-hours smoke checks
• Continually strive to learn new skills and adapt to an ever-changing environment

**The US base salary range for this position is $64,890 - $81,120 + bonus + benefits.  Our salary ranges are determined by role and level.  The range displayed on each job posting reflects the compensation target for the role across all US locations.  Individual pay is determined by job-related skills, experience, and relevant education or training.  Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success**.

• Ability to work effectively and efficiently in a remote team environment
• Demonstrated ability to communicate effectively to customers as well as team members
• Familiarity with SQL, creating/altering/running various scripts as needed
• Familiarity with Linux commands and navigation
• BA or equivalent experience