Client Success, Enrollment Services Program Manager

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Job Summary:

The Client Success, Enrollment Services Program Manager, is the business owner of record for their assigned territory and has the accountability for the overall performance and execution of Enrollment Service offerings in the assigned region. This position is responsible for the financial performance of all enrollment service offerings in the territory assigned.  The position will work closely with and utilize other functional groups of the company. The Program Manager will also be responsible for achieving a superior level of customer satisfaction in the territory assigned.

Essential Job Functions (includes but is not limited to):

• Evaluate daily, weekly & monthly financial reports to manage the financial performance of the assigned territory and develop actions plans based upon analysis
• Develop and coordinate the execution of Profit Improvement Plans for underperforming programs
• Support Pricing recommendations and RFP cycles
• Support the creation and execution of sales plans in coordination with Sales team
• Support the development of the annual budgets and quarterly financial forecasts
• Support the management, reporting, and monitoring of departmental KPIs
• Responsible for achieving a superior level of customer satisfaction in the territory assigned.
• Provide regular in-person interaction with government agency personnel, including quarterly review reporting
• Support and achieve all available contract renewals and ensure programs are positioned for successful rebid activities, as applicable

Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.

The US base salary range for this position is $112,130.00 - $140,171.00 + bonus + benefits. Our salary ranges are determined by role and level. The range displayed on each job posting reflects the compensation target for the role across all US locations. Individual pay is determined by job-related skills, experience, and relevant education or training. Beyond offering a competitive total rewards package, we offer various opportunities to support team member growth and success.

Required Skills

• High Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, Project)
• Program Management experience with the ability to work as a member of a virtual team
• Professional experience in customer facing written & oral communication
• High Proficiency in program & project financial performance management
• Ability to multi-task assignments and prioritize workload accordingly in a fast-paced environment
• Efficient organizational skills, attention to detail, and the ability to demonstrate and follow through on deliverables
• Strong work ethic and the ability to adapt in a fast-changing environment, and strong attention to detail

Required Experience

• Undergraduate degree in Business or a related field and 5 – 7 years of related experience in the program management field, or combination of education and experience that would enable performance of the full scope of the position
• Direct experience in program management, demonstrated leadership qualities and the ability to manage multiple customers
• Ability to meet/obtain all required security credentials and training requirements to operate propriety software/systems located within assigned territory.

Travel Requirement, Working Conditions and Physical Demands:

Travel requirement, such as:

• Ability to travel, for customer meetings, conferences, and workshops.
• Overnight travel as required; should not exceed 25% of the time

Working Conditions, such as:

• General office environment. The work area is professionally maintained, adequately lighted, heated, and ventilated.

Physical Demands, such as:

• Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books; driving an automobile when traveling, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.