Sustaining Engineer I - Linux Administrator

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

• Ability to troubleshoot basic IDEMIA livescan/workstation application.
• Provide software and hardware support on MBIS product line.
• Provide software support on facial recognition systems.
• Be able to participate with on-call rotation/standby
• Familiar with VPN, and remote support.
• Ability to work in a team environment and follow through with tasks and projects.
• Ability to manage work-related expenses, submitting applicable documentation in accordance with company policy.
• Willing to work on company products at customer locations (Law enforcement agencies, jail, or intake facilities).

• Excellent customer relationship and support experience.
• Strong verbal and written communication skills.
• Proficient with Linux operating systems and command-line interfaces (CLI).
• Solid hands-on experience with hardware, including servers, PCs/laptops, and printers.
• Good understanding of data communications and networking concepts.
• Working knowledge of the Microsoft Office Suite.
• Basic knowledge of virtualization technologies.
• Experience with Windows 10 and Windows 11 operating systems.
• Foundational experience with Windows Server 2012/2016/2019 and Active Directory.
• Basic understanding of relational databases.
• Entry-level experience with storage systems and RAID technologies.
• Familiarity with backup, recovery, and imaging applications.
• Understanding of IT security practices, including patch management and antivirus solutions.
• Ability to follow detailed written and verbal instructions.
• Must be able to pass a security background check and/or clearance required by law enforcement customers.
• Bachelor’s degree in Management Information Systems (MIS) or Computer Science.
• Demonstrated willingness to learn new technologies and take on additional responsibilities as needed.
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