Partnership Onboarding Specialist

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Are you a highly organized, analytical professional who thrives in a fast-paced environment? We're looking for a detail-oriented Partnership Onboarding Specialist to play a critical role in supporting partner acquisition, onboarding, reporting, and program operations. In this role, you'll work cross-functionally with internal stakeholders and external partners, helping drive operational excellence and data-driven decision-making across multiple programs.
If you enjoy managing multiple priorities, analyzing trends, and collaborating with diverse teams, we'd love to hear from you.

Key Responsibilities & Essential Job Functions:
Includes, but is not limited to:

    •    Support multiple team members and projects simultaneously while effectively prioritizing competing demands in a fast-paced environment.
    •    Ensure all partner acquisition and onboarding activities are completed accurately and according to established schedules across multiple programs.
    •    Respond to partner inquiries and provide analysis to support issue resolution and business objectives.
    •    Assist with contract administration activities and related documentation.
    •    Support reporting needs for program stakeholders and provide high-level analysis of business results and trends.
    •    Track and monitor partner performance metrics, including:
    ◦    Partner acquisitions
    ◦    Partner turnover (voluntary and involuntary)
    ◦    Partner terminations
    ◦    Contract changes
    ◦    Partner inquiries
    •    Build and maintain key datasets that support acquisition, onboarding, operational, and exploratory analysis.
    •    Monitor key performance indicators and communicate insights to stakeholders.
    •    Generate standard, custom, weekly, monthly, quarterly, annual, and ad hoc reports as needed.
    •    Identify trends, opportunities, and areas for process improvement through data analysis.

US Citizenship Required.

Knowledge, Skills & Abilities

    •    Excellent verbal and written communication skills.
    •    Strong project management and analytical capabilities.
    •    Ability to work independently while contributing effectively within a team environment.
    •    Comfortable interacting directly with prospective and existing partners.
    •    Ability to thrive in a fast-paced, complex organization and consistently meet deadlines.
    •    Advanced proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
    •    Strong organizational and time-management skills with exceptional attention to detail.
    •    Demonstrated ability to manage multiple projects and priorities simultaneously.
    •    Ability to maintain discretion and confidentiality when handling sensitive information.

Education & Experience

    •    Associate's degree or equivalent combination of education and relevant experience.
    •    Minimum of 4 years of related professional experience.
    •    Experience with CRM systems is a plus, but not required.

Why Join Us?
This is an exciting opportunity to make a meaningful impact by supporting strategic partner programs, driving operational efficiency, and delivering valuable business insights. You'll collaborate with talented professionals, gain exposure to multiple business functions, and contribute to initiatives that help shape the success of our organization.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.