Job Listings

This position will be hybrid in our Chantilly, VA office, working 2-3 days on-site per week.   - Strong focus on improving the cost efficiency of the Chantilly Service Center - Prepare the local dashboards, ad hoc financial analysis, forecasting and improvement programs - Analyze the cost structure and cost trends; labor, materials, overheads, building costs, and costs of non-quality - Provide a monthly contributive P&L for the service center, with an analysis of revenue and gross margin.  - Inventory and spare part reconciliation, analysis of monthly changes - Help prepare investment requests - Coordinate and prepare all information for the budget process - Provide data to support pricing - Report financial data to stakeholders (local managers and corporate) in a timely manner which meets established deadlines and quality standards. - Help with analysis related to Headcount and OPEX on Service Centers and for Mobile Operator Business Unit - Support Preparation of monthly Ops Call Deck for Service Center - Revenue variance analysis for the service line - Responsible for the monthly rolling forecast - Transformation and Process improvement projects

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   US Citizenship Required   Essential Job Functions (include but not limited to) - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.   Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

ROLE OVERVIEW The S&OP (Sales & Operations Planning) - Leader will be accountable for the management of the strategic long-term Division Sales & Operations Planning process and Execution. The role will lead cross-functional S&OP process and develop on-top analytics that enables the Division to develop a balanced 12 month demand and supply plans considering the latest market and internal dynamics. This role will require the integration of demand coming from Product Groups and deploy the SIOP regional process. The ideal candidate will have been in a similar role, demonstrate a high sense of urgency and have a track record of progression through the ranks. The Position will report directly to the Global-Regional Supply Chain/Operations Leader.   This position is remote but will require ~50% travel Essential Responsibilities: - Lead the monthly Sales & Operations Planning process delivering cross-functionally aligned, feasible long-term demand and supply plans. - Ensure a disciplined and continuously improving process that allows for executive level action planning and decision making. - Summarize complete sales, inventory, and operations plan into standardized, succinct management report. Ability to present complex details to various levels of the organization - Creation and management of a long-term top down, bottom up demand reconciliation process considering the latest market intelligence insights, statistical base rate forecasting and sales / commercial input - Creation and management of long-term demand & supply Master Schedule to ensure the integration into the ERP system for effective creation of material requirement planning of raw materials. - Manage the Master Schedule and establish commit dates. - Lead the monthly reporting for measuring S&OP effectiveness (Revenue, Forecast Accuracy, Inventory optimization, Customer OTD and Productivity). Ensure that Root Cause Analytics and Corrective Actions methods drive improving performance in all of these areas - Ensure that each functional group aligns to SIOP procedures and that continuous improvements plans are in place to enable on-going development of process and system capability - Coordinate with Production Planning, Purchasing, and overall inventory management Establishing deep domain expertise and high-performance culture - Lead and manage the production order-scheduling process, Work collaboratively with functional Managers to review demand planning.

Objectives of this role - A key focus of this role will the the develop and qualification of devices and hardware in support of our business goals - Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs-buy perspective - Assess current competitor offerings and seek opportunities for differentiation - Manage product requirements and develop appropriate programs to ensure they’re met - Develop, implement, and maintain product roadamp - Appraise new product ideas and strategize appropriate go-to-market plans Responsibilities - Drive the execution of key processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch - Translate product strategy into detailed requirements for prototyping and final development by engineering teams - Create product strategy documents that describe business cases, high-level use cases, functional requirements - Collaborate closely with engineering, production, marketing, and sales teams in the development, QA, and release of products - Develop product positioning and messaging that differentiates Idemia across primary market segments

As the Global Vice President of Accounting, you will play a critical role in leading and overseeing all accounting operations within our 1B global organization. Your primary responsibility will be to ensure the company's financial activities comply with accounting standards and regulations. This includes managing the month-end financial processes, participating in financial negotiations with external partners, and facilitating successful audits. In addition, this role will be instrumental in reducing the number of ERP systems used globally and guiding ERP conversions.  This role combines hands-on activities with the strategic design and implementation of an overall accounting structure. - Supervise the Global preparation of monthly management accounts and financial statements. - Ensure that all month-end activities are accomplished on time with a high degree of professionalism. - Ensure accurate and timely monthly, quarterly, and year-end closings across the global organization. - Develop monthly management reports to measure accounting team performance - Ensure the proper recording of revenues and expenses - Manage the Accounts Payable, General Leger and AR functions on a global basis. - Work with the APAC Accounting Lead to expand the shared service function in Manila to handle transactional accounting where appropriate - Maintain proper inventory and Fixed Assets register and participate in annual board of surveys to conduct full asset verifications. - Analyze CAPEX payments, taxes, and dividends. - Assist in the preparation of IFRS standard annual statutory Financial Reports and local statutory and external audits, including year-end adjustments. - Maintain proper documentation related to areas of responsibility for audit purposes. - Establish and monitor the implementation and maintenance of accounting control procedures. - Ensure all financial reporting deadlines are met both internally and externally. - Lead ERP migrations for all accounting functions - Overall supervision of over 50 accounting personnel across the globe

The Business Operations and Leadership Internship is one discipline of IDEMIA North America’s Summer Internship Program. Join the IDEMIA team to work on real-world projects in collaboration with key business leaders across the company. You will be empowered to build a community, explore your passion, and achieve your goals. It is a chance to work on problem sets across our North American teams and clients where you can see your ideas come to life.     In this role, interns will be assigned to work within a team at IDEMIA to use their skills and experience garnered in the classroom on a wide variety of strategic and transformative projects aimed at developing successful business strategies and execution plans. Below is a list of the divisions or departments that applicants may be placed with:    Delivery & Service Operations Client Success  Justice and Public Safety    A successful candidate will have a strong business acumen, exceptional organizational and communication skills, problem-solving skill set, and motivation to achieve results in a fast-paced environment.    Responsibilities (include but are not limited to):   - Take on operational leadership of a project/outcome - Drives project initiation by prioritizing tasks, proactively removing risks, and creating work breakdown structures. - Collaborate with IDEMIA subject matter experts tounderstand challenges and constraints and can recommend business decisions and operational plans.   - Design and document projects and workflow to ensure operational effectiveness - Navigate the industry, identifying problems, recommending solutions, and improving how the business functions - Meet regularly with your department manager and internship mentor to receive personalized coaching and mentorship

Are you interested in the field of Personal Identity Protection and Biometric Identification? Ever wonder WHY we have layers of security in a license or ID card? Looking to hone your skills in the field of Mechanical or Chemical Engineering while gaining a wide range of knowledge and experience in the development life cycle? At IDEMIA, students will work alongside various teams at different stages of the life cycle of our Identity Products that are used to create your license or ID card. From designing to development to testing to deployment and maintenance, wherever a student’s interests or specialties are, there is a place to excel here at IDEMIA! Here at IDEMIA, whatever your interest is, there is an opportunity to contribute and learn as well as get exposed to a side of materials engineering that you haven’t even thought of. You may work on creating, editing, and analyzing specifications and product documentation. You would get hands-on experience in the lab.  Help with testing and debugging materials for their durability and performance.  Evaluate new equipment to test their compatibility with existing card materials.  Learn new analysis techniques that use statistics to make data driven decisions.   Essential Job Functions (includes but is not limited to): - Must be proficient with Windows as a desktop environment - Ability to utilize Microsoft Office tools - Excellent verbal, written, and presentation skills - Ability to read test plans and perform testing on materials and equipment

The Partnership Management Specialist impacts the business and helps to generate revenue by identifying and securing partnerships for high visibility, critical areas and sites that have a local, statewide and/or national footprint, in order to offer available IDEMIA Enrollment Services programs, products and services. The Partnership Management Specialist will communicate with existing IDEMIA partners to discuss enhanced partnership opportunities including site expansion and additional products and services which are mission critical. Further responsibilities include telephone-based and in person sales, comprehensive knowledge of all programs, products, and services offered through IDEMIA Enrollment Services, effective professional communication across various forms of media (phone, email, etc.) and in person with both internal and external audiences, tracking and reporting, and administrative duties requiring use of Microsoft applications, such as Word, Excel, Outlook, SharePoint, CRM and other software as required.   US Citizenship is required.   This is a hybrid role once training is completed.   Essential Job Functions - In the assigned Region, participate in activities associated with searching for, identifying, profiling, and prequalifying cost-effective Enrollment Center partners for high visibility/critical to fill areas for services that meet established IDEMIA Enrollment Center partner criteria. - Establish contact and cultivate relationships with new potential partners in mission critical areas to introduce IDEMIA and our available programs, products, and services. - Reach out to existing partners to discuss continued and/or enhance partnership opportunities. - Perform telephone-based sales, prospect recruiting calls and in-person partnership presentations. - Help to negotiate competitive contract rates and terms with partners, ensuring all contract terms and responsibilities are clear and understood. - Highly motivated professional with a strong sense of urgency, a hunter mentality, with high drive. - Must be able to interpret IDEMIA contracts and work within the established contract process. - Maintain current, comprehensive knowledge of IDEMIA and all IDEMIA programs, products, and service offerings. - Remain informed of the state and/or federal regulations and requirements impacting the programs IDEMIA offers. Explain those regulations and requirements clearly to partners and potential partners. - Document the current status of potential partners on the Master Search List (MSL) and/or other reports   Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Proficiency with Windows Operating Systems and Microsoft products such as Word, Excel, Outlook, and SharePoint. - Strong sense of urgency, ability to work independently with little direct supervision and in a fast-paced virtual environment, if necessary. - Ability to communicate professionally and effectively across various forms of media and in person with existing and new potential partners and across departmental lines. - Excellent and proven negotiation skills. - Working knowledge of geography and geographic regions of the United States and US Territories. - General knowledge of financials and the ability to interpret basic financial reports. - Must be a team player, highly driven with a hunter mentality.

Opening for Temp to Perm Conversions   Position is for AM Shift (5am-5pm) or PM Shift (5pm-5am) on a 3-4 bi-weekly rotation Work week schedule is Sunday-Wedneday OR Wednesday- Saturday with every other Wednesday off   BASIC PURPOSE   Responsible for picking, transferring, deducting, restocking and maintaining 99.99% inventory accuracy for daily production activities.   ESSENTIAL DUTIES AND REPSONSIBILITIES 90% Essential Duties - Able to follow the instructions during picking process. - Responsible for pulling daily materials and performing all transactions to keep inventory accurate. - Follow FIFO and/or LOT no. based on receiving date when restocking the picking locations - Perform inventory daily and month audits as required. Investigate any discrepancies noted on the daily audit count sheets and notifies Vault Manager as soon as they occur and resolve within 24 hours - Able to perform scraps, destructions, customer’s requests and make deductions according to appropriate work instructions. - Able to prepare for secure and non-secure outgoing shipments based on PCI security regulations. - Understand and support customer SLA’s (Service Level Agreement) on daily basis. - Implement and support ISO 9001-2015 specifications and requirements. 10%  Complete other duties as assigned

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!     Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.    Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities: - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated.   Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

- Delivering Order Intake and Revenue targets for NORAM with responsibility through the development and closure of new business opportunities to new customers and through the development of new propositions to existing customers. - Developing, in collaboration with other stakeholders of the region from other business units, the business strategy end to end portfolio. - Leading and owning the end-to-end solutions sales process. Participating in RFP/RFI responses, presentations and commercial proposals by overseeing the bid team to deliver detailed product information, and solution differentiation, etc. Meet customers and guide them into purchasing IDEMIA products and solutions. - Work with the VP NORAM BU to manage with great accuracy the CRM and forecasting process for NORAM in Salesforce. - Drive the expansion of IDEMIA’s Federal footprint across the territory – establishing the optimal business models and value propositions to sell into customers across all verticals in the region. - Demonstrate strong product and subject matter expertise, able to become a trusted advisor to prospects and customers.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!     Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.    Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities: - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated.   Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

- Strong focus on improving the cost efficiency of the Los Angeles service center - Prepare the local dashboards, ad hoc financial analysis, forecasting and improvement programs - Analyze the cost structure and cost trends; labor, materials, overheads, building costs, and costs of non-quality - Provide a monthly contributive P&L for the service center, with an analysis of revenue and gross margin.  - Inventory and spare part reconciliation, analysis of monthly changes - Help prepare investment requests - Coordinate and prepare all information for the budget process - Provide data to support pricing - Report financial data to stakeholders (local managers and corporate) in a timely manner which meets established deadlines and quality standards. - Help with analysis related to Headcount and OPEX on Service Centers and for Mobile Operator Business Unit - Support Preparation of monthly Ops Call Deck for Service Center - Revenue variance analysis for the service line - Responsible for the monthly rolling forecast - Transformation and Process improvement projects Salary Information: The US base salary range for this full-time position is $120-135K.

The primary responsibilities of this position are in support of customer facing IT solutions for the Hawaii state and local police operations as well as the TSA.  This includes interface with the Customer and communicating with the Field Service Manager to ensure that IDEMIA remains in compliance of contractual obligations. You will join an established team who maintain our similar product lines. You will be involved with deploying and maintaining IDEMIA provided customer solutions and establish yourself in a support role that will keep you securely employed for years to come as one of our subject matter experts on our operations team. Essential Job Functions (includes but is not limited to): - Maintain system functionality through preventive and remedial measures - Sufficiently understand the system(s), specifications, and requirements to provide for effective resolution of system functionality issues if they occur - Proactively identify potential areas of concern and appropriately address with the proper solution  - Perform recommended periodic maintenance - Diagnose, troubleshoot, and fix system problems - Repair system accessories as feasible, to include printers, printer duplexers, flatbed scanners, cameras, and biometric devices - Test and install new systems/software as needed while working with engineering deployment or integration resources as necessary - Manages the resources associated with delivering a total support solution - Exhibit excellent analytical and problem-solving skills to be able to work on a variety of problems of moderate scope and complexity where analysis of data and/or situations requires evaluation of multiple factors - Ability to operate independently with minimal supervision within established department/company practices and execute appropriate action - Focus on customer service - Maintain a professional appearance - Provide remote and on-site support as needed. Agreeable to travel and to work at alternate hours when required to meet varying customer volume requirementsHold a valid driver’s license and a reliable transportation for long distance driving - Participate in after-hours On Call Rotation. - Possess excellent verbal and written communication as well as interpersonal skills to be able to interact effectively and precisely with company staff and clients. - Implement good decision-making skills to be able to take appropriate actions within the framework of established department and company policies and practices in a remote environment.

- Provide accurate data entry of FBI fingerprints cards into database. - Process and research individual fingerprint cards across several platforms. - Supply basic answers to applicants with questions about the card scan processes. - Basic problem solving for applicants with questions or problems. - Provide follow up services such as faxing of receipts, forms, general information, and price sheets. - Able to adhere to all company and departmental employment policies. - Represent the company in a credible and positive manner. - Responsible for upholding the principals of confidentiality as they relate to this position.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!     Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.    Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities: - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated.   Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Purpose of position - Implement and document new and upgraded smartcard configurations to satisfy customer requirements, technical standards, and IDEMIA features - Investigate and fix problems raised by Exton manufacturing and Chantilly personalization - Support IDEMIA smartcard customers - Write tools to explore, verify, and generate smart card data models Tools used - IDEMIA’s Common Personalization System (CPS), a GUI based configuration tool for smart card data, commands, access conditions, key management, file processing, and graphical programming - PCOM, an APDU oriented script tools with cryptographic and HSM (Hardware Security Module) interfacing features - C++ or other high level language for writing tools that interact with smartcards - Cryptographic libraries like CryptoAPI Next Generation, OpenSSL - English documentation and communication with US customers Standards used - ISO-7816 - PC/SC - PIV (FIPS 201), NIST SP800-73-4, all features in depth - Biometrics like ANSI 385, 378 - FIDO - DESFIRE - 125 KHZ proximity formats and other Physical Access Control System (PACS) technologies - Java card applets - Global platform smart card management, secure channels, diversified keys - PKCS #11, #12 Technology used - Cryptography (PKI, X509 AES, RSA, ECC, SHA-256, EC Diffie-Helman Key Exchange, PKI) - Windows cryptography stack including CSP and Mini-driver - Low level bit encoded commands and data with hexadecimal, non-symbolic values Helpful experience - Previous experience with a smart card manufacturer - Previous experience with Federal Agency dealing with PIV, access control, or PKI Ideal experience - Familiar with IDEMIA’s PIV applet initialization commands and responses, key management, and tools

Purpose of position - Implement and document new and upgraded smartcard configurations to satisfy customer requirements, technical standards, and IDEMIA features - Investigate and fix problems raised by Exton manufacturing and Chantilly personalization - Support IDEMIA smartcard customers - Write tools to explore, verify, and generate smart card data models Tools used - IDEMIA’s Common Personalization System (CPS), a GUI based configuration tool for smart card data, commands, access conditions, key management, file processing, and graphical programming - PCOM, an APDU oriented script tools with cryptographic and HSM (Hardware Security Module) interfacing features - C++ or other high level language for writing tools that interact with smartcards - Cryptographic libraries like CryptoAPI Next Generation, OpenSSL - English documentation and communication with US customers Standards used - ISO-7816 - PC/SC - PIV (FIPS 201), NIST SP800-73-4, all features in depth - Biometrics like ANSI 385, 378 - FIDO - DESFIRE - 125 KHZ proximity formats and other Physical Access Control System (PACS) technologies - Java card applets - Global platform smart card management, secure channels, diversified keys - PKCS #11, #12 Technology used - Cryptography (PKI, X509 AES, RSA, ECC, SHA-256, EC Diffie-Helman Key Exchange, PKI) - Windows cryptography stack including CSP and Mini-driver - Low level bit encoded commands and data with hexadecimal, non-symbolic values Helpful experience - Previous experience with a smart card manufacturer - Previous experience with Federal Agency dealing with PIV, access control, or PKI Ideal experience - Familiar with IDEMIA’s PIV applet initialization commands and responses, key management, and tools

- Manages all elements of the sales cycle within assigned geographic areas and/or product line with primary focus on new accounts including sales prospecting activities, follow-up, business value analysis, sales price, discounts negotiations, and involvement in proposal development and effective management of the sales closure. - Executes the sales strategy and territory business plan to surpass all sales objectives from a revenue, profit, and customer satisfaction perspective. - Develops detailed business case and ROI scenarios in order to document the value of pursuing potential opportunities and related benefits. - Develops and manages an efficient distribution network to improve sales performance. - Conducts market research to understand competitors and market trends. - Provides innovative ideas and suggestions to improve the market presence. - Maintains relationship with existing customers by gathering customer feedback leading to improve customer satisfaction, product development, and market analysis. - Provides input to product management and communicates the needs of the customers and the marketplace. - Develops a comprehensive knowledge of IDEMIA products and technical architecture, industry characteristics, and competitive environment. - Responds to solution and product inquiries. - Collaborates with Sales Director and Vice President to establish and controls budget for sales promotion and trade show expenses. - Adds a positive sales culture and sale centric atmosphere among the team members. - Attends staff meetings, Users’ Conference, and other shows as required. - Maintains an ongoing contact database and reporting of sales activities. - Performance goals: annual forecasts, quarterly and monthly revenue streams. - Formulates all sales policies, practices, and procedures.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   US Citizenship Required   This position is 100% travel.    While position is based in Maine it will cover multiple Northeast states.    Join the team and receive $500 Sign on Bonus!    Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.   Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities:   - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry. - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action. - Integrity – Job requires ethics and honesty. Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events or servicing mobile routes, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 75% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.