Job Listings

- Open tickets in CRM and troubleshoot calls. - Able to turn knowledge into KBA articles to help the team.

- Open tickets in CRM and troubleshoot calls. - Able to turn knowledge into KBA articles to help the team.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Essential Job Functions (include but are not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully completes time sensitive trainings and briefings as assigned.  Note:  In addition to the Essential Functions, also perform similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirements such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required, should not exceed 25% of the time. - Travel by air may be required for initial company training as well as occasional new program or services training. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Overview: Perform machine operator responsibilities associated with requirements to meet production daily goals to achieve customer request dates.   Responsibilities: - Follow and comply with all OSHA and company safety procedures - Adhere to the Idemia Quality Policy - Contribute to team success by meeting target volumes monthly - Must understand parts per hour or pieces per hour and demonstrate ability to count - Ability to set up, operate and produce product within ISO specifications while meeting machine expectations provided by the Production Supervisor - Cross-training within the department is a must to create flexibility within the teams as described by the Production Supervisor - Must possess the ability to use various precision equipment, individual must have some experience with computers; attention to detail is imperative, along with the ability to perform multiple tasks in a fast paced environment - Must be willing to work overtime during the week and weekends as business needs meet market demands - Maintain 5S activities for machines/area operated to include TPM tasks

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Essential Job Functions include but are not limited to: - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represent the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully complete time sensitive trainings and briefings as assigned. Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry - Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required. Should not exceed 25% of the time. - Travel by air may be required for initial company training as well as occasional new program or services training. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

The Logistics/Supply Chain Manager is responsible for overseeing and coordinating all aspects of the logistics and supply chain operations within the organization. This role involves managing the movement of goods, optimizing inventory levels, ensuring timely delivery of products, and developing strategies to streamline processes and reduce costs. The Logistics/Supply Chain Manager works closely with various departments, including production, Customer Experience, Sales, Quality, Maintenance, HR and others, to ensure the smooth flow of materials and products through the supply chain. - Develop and implement logistics strategies to optimize efficiency and minimize costs throughout the supply chain and achieve daily SLA as requested. - Manage the procurement process, including vendor selection, negotiation, and contract management, to ensure timely and cost-effective acquisition of materials and services. - Oversee inventory management activities, including forecasting, planning, and replenishment, to maintain optimal inventory levels while minimizing carrying costs and stockouts. - Coordinate transportation and distribution activities, including  vault and warehouse, carrier selection, and freight management, to ensure timely delivery of goods to customers and distribution centers. - Monitor and analyze key performance indicators (KPIs) from Vault, Warehouse, Purchase and Productivity  to identify areas for improvement and implement corrective actions to enhance operational performance. - Develop and maintain relationships with suppliers, carriers, and other external partners, like external warehouses to ensure the reliability and efficiency of the supply chain. - Implement and maintain inventory and warehouse management systems to track inventory levels, shipments, and storage locations accurately. Guarantee cyclical inventories and zero stock outs. - Lead and develop a team of logistics professionals, providing guidance, training, feedback and support to ensure high performance and employee engagement, cross training Vault and Warehouse employees, and be prepared to give and receive feedbacks for improvements. - Ensure compliance with regulatory requirements and company policies related to logistics, transportation, and inventory management. - Stay informed about industry trends, emerging technologies, and best practices in logistics and supply chain management to drive continuous improvement initiatives.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Join the team and receive a $1,000 sign on bonus.  US Citizenship required.    Essential Job Functions include but are not limited to: - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represent the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully complete time sensitive trainings and briefings as assigned. Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry - Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement such as: - Ability to travel nationally for activities such as backfill at enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops. - Overnight travel as required. Should not exceed 75-100% of the time. - Travel by air will be required. - Able to prepay all travel expenses and receive reimbursement. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

- Develops and executes manual and automated test plans and test suites for new and existing products as required. - Plans, creates, maintains, and executes detailed test plans, and test cases for verification of, but not limited to, software functionality, security, load, and performance. - Participates in defining automation strategy and applying appropriate automation technologies to meet the short- and long-term quality goals. - Responsible for developing and maintaining test automation frameworks, solutions, and automated Gherkin scripts. - Develops testing strategies, project plans, and risk mitigation strategies, generates, and maintains test data and the test environment. - Reads, understands, and correctly interprets business and technical requirements. Develops test cases to test these requirements. Suggests changes to ensure accuracy of documented requirements. Participates in reviews of technical documentation such as user guides, training materials, suggests process improvements, and tests in compliance with established procedures and best practices. - Develops a thorough understanding of the functionality of PC, client-server, web, or desktop applications. - Works closely, collaboratively, and communicates effectively with project stakeholders, engineers, and managers. Takes initiative and ownership, performs as a mentor and helps build a positive, productive work team.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Essential Job Functions include but are not limited to: - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represent the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully complete time sensitive trainings and briefings as assigned. Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry - Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required. Should not exceed 25% of the time. - Travel by air may be required for initial company training as well as occasional new program or services training. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

- Develop and administer a program plan that aligns with organizational objectives - Define program requirements, identify interdependencies with internal or external departments or service providers, and coordinate to receive their input - Develop and disseminate communications regarding the program and answers questions - Track program progress, adoption, or performance and provide ongoing reports to leadership and program sponsors - Build and maintain working relationships with team members and other groups and departments involved in projects leveraging superb communication and interpersonal skills. Reports will be created, maintained, and presented to upper management to document progress, status, and risks of projects - Assist in coordinating all of the scheduling tasks related to an Livescan deployment in new and existing networks including communications to the Sales, Software Engineering, Program Operations, Supply Chain, Field Services, and State Agencies. - Responsible for setting the schedule for all onsite deployment efforts in conjunction with the various resource teams - Serve as the POC for all communication from all resource teams for any onsite deployment tasks - Creation and delivery of presentations - Data management and analysis

Overview: Reporting directly to the Graphics supervisor the Silk Screen Press Operator is responsible for the operations of make-ready, run of jobs and handling paperwork as required in the pressroom. He/She is responsible to minimize the waste and to guarantee the best possible quality for our clients. He/She has to manage a press helper if provided one and may be needed to train new employees. The Silk Screen Press Operator has to run the press using his/her skills to ensure quality and consistency in production. He/She needs to check and optimize ink drying with a minimum sheet distortion following set parameters.   Responsibilities: - The operations of make-ready, run of jobs and handling paperwork as required in the pressroom. - Responsible for the maintenance and up-keep of the assigned screen press and screen frame cleanliness after production. - The Screen press operator has to run the press using his/her skills to ensure quality and consistency with-in production. - He/she needs to check and optimize ink drying with minimum sheet distortion - Must be able to meet the company’s attendance and tardiness standards, conform to lunch schedules, and attend all required company functions such as departmental meetings, or safety training sessions. - Must wear all required PPE. - Must comply with all rules of conduct and safety, follow directions, and accept and respect authority. - Must be able and willing to learn new methods and systems. - Perform other duties as assigned.

Overview: Responsible for the direction, development, and implementation of all Environmental, Health & Safety (EHS) related compliance programs, including hazardous waste management, air permit requirements, wastewater requirements, environmental regulatory compliance with the local government requirements, industrial hygiene issues, training, accident prevention and awareness, safety committee development, achieve ongoing certification against standards defined in ISO14001 (Environmental Management Systems) and ISO45001 (Occupational Health and Safety Management Systems)    Responsibilities:   - Execute the Company’s H&S Policy and Environmental Policy at a local level, including monitoring, recording and sharing H&S and environmental KPI data. - Reduce incidents and accidents by developing and implementing a proactive, sound H&S management system that will improve operator awareness and formalize department and managerial safety awareness. - Organize, develop and lead the Workplace Health & Safety Committee. - Develop a comprehensive safety audit system for all departments and make recommendations to correct or eliminate hazards. - Ensure incident investigations are effective in the identification of root cause and that corrective and preventative actions are implemented in a timely manner. - Formulate plant H&S and environmental policies for agreement by management. Follow through with programs to insure their compliance. - Develop, set-up, and train all plant personnel on required safety and environmental measures. Compile and report training figures to the management. - Identify all ISO, OSHA and EPA at risk conditions and eliminate. - Establish H&S and environmental programs to comply with changes in law that will affect employees or plant operations. - Establish annual Safety audits for the plant. Report findings and correct deficiencies. - Compile and maintain current chemical inventory and Material Safety Data Sheets, reports, and related information. - Provide and schedule all environmental, safety and chemical handling training.

Overview: Perform machine operator responsibilities associated with requirements to meet production daily goals to achieve customer request dates.   Shift: 3:00pm - 11:30pm   Responsibilities: - Follow and comply with all OSHA and company safety procedures - Adhere to the Idemia Quality Policy - Contributes to team success by meeting target volumes monthly - Must understand parts per hour or pieces per hour and demonstrate ability to count - Ability to set up, operate and produce product within ISO specifications while meeting machine expectations provided by the Production Supervisor - Cross-training within the department is a must to create flexibility within the teams as described by the Production Supervisor - Must possess the ability to use various precision equipment, individual must have some experience with computers; attention to detail is imperative, along with the ability to perform multiple tasks in a fast paced environment - Must be willing to work overtime during the week and weekends as business needs meet market demands - Maintain 5S activities for machines/area operated to include TPM tasks

- Must work diligently to meet shipping windows. - Perform shipping duties such as computer entry, packing, labeling operations. - Ability to understand and follow basic verbal and written instructions, communicate effectively. - Must be proficient with MS Office programs. Experience using shipping software such as UPS Worldship, Fed-Ex Ship Manager, etc. - Experience creating Packing Slips, BOLs, Invoices, and all related shipping documents. - Coordinate with Logistics Supervisor on the status of jobs to be shipped. - Organize and arrange shipment of all completed orders in accordance with the shipping schedule/customer requirements. - Responsible for customer specific order fulfilment and processing (DMDC). - Affixes shipping labels on packed cartons or stencils identifying shipping information on cartons. - Assemble packaging containers or selects preassembled containers. - Examine outgoing shipments to ensure shipments meet specifications. - Maintain inventory of shipping materials and supplies. - May direct others in preparing outgoing and receiving incoming shipments. - Responsible for monthly physical inventories of all finished cards. - Responsible for the loading of the docks for when trucks arrive for shipments. - Other roles and responsibilities may apply as assigned. - Read job jacket in order to confirm the job quantity and ship to address and method. - Follow packaging and shipping methods per Customer, IDEMIA, and schemes requirements. - Calculate the allowable short/over for each job, cross check with auditor figures perform blind audit for each job. - Maintain integrity of individual jobs. Generate matching labels for each box. Ensure each job is packaged, labeled and shipper per Customer and IDEMIA specifications. Print labels as needed. - Access job data in computer. Record job data in computer and on Audit Trail. - Perform all tasks within Safety, Security and Auditing guidelines. - Maintain strong organization and 6S of workstation and perform other duties as assigned.

Overview: The NPI Engineer will support new product development from concept through mass production. Design and industrialize new payment card products and processes, according to business needs and market feedback. Define engineering parameters for machines and equipment for new processes. Perform FMEA, DoE, and Cp/Cpk analysis of new processes / products. Qualify and approve new products for production. Support the transfer of new products to mass production stage. Coordinate new product introductions with quality, finance, and supply chain teams. Work with suppliers on new offerings, alternative sourcing, and cost saving initiatives. Have a Lean mindset for identifying continuous improvement opportunities. Support and advise production on quality issues and improvement actions.   Responsibilities: - Work with Corporate R&D / Industrialization department during product development lifecycle - Design new payment card structures and manufacturing processes - Support qualification production runs with new product team and Factory Engineering team - Approve first mass production - Identify possibilities to improve current production processes - Define machine and manufacturing parameters for new production processes - Establish production standards, manufacturing capabilities, and throughput capacities of all processes under engineering control for planning and scheduling needs - Qualify new processes and product tolerances using statistical analysis, including the use of Cp/Cpk - Express a good problem solving capability for identifying root cause / corrective actions for issues during production for all new products / processes - Develop and manage new processes and projects thoroughly with proper documentation and consistent monitoring while reporting up to date statuses to the Engineering manager and supervisor - Monitor, support and improve production yield rates in accordance with manufacturing goals - Assist in defining industrialization plans for new processes, products, or equipment pertaining to the “R3” industrial qualification process in relation to Company Quality Assurance standards - Support Quality Assurance and Customer complaint investigations as needed - Other roles and responsibilities may apply

ESSENTIAL DUTIES AND REPSONSIBILITIES   80% Responsible for providing leadership expertise to the Preproduction Software Engineering team– IST * Effectively manages the Preproduction Software Engineering team– IST * Allocates resources on projects required by internal and external clients * Act as a mentor/advisor to new IDEMIA Technologies employees as directed * Work closely with internal staff to assure compatibility with potential clients and to help establish initial contact and discussions with new clients *Manage employee relation issues to include recruitment 10% Ensure that development is done in a controlled and professional environment.   * Enforces proper setups, testing, and implementation processes within the team * Ensuring proper support for production issues   5% Organize and provide assistance in training employees as required   5% Other duties as assigned.

- Maintain records of all parts repaired and what the fault and resolution for the repair of the material. - Assist personnel in supplying repaired material for manufacturing and/or service needs. - Assist department personnel in accomplishing team goals and projects by performing assigned task. - Frequent internal communication within field service support and manufacturing. - Responsible for upholding the principles of confidentiality as they relate to this position. - Trouble shooting knowledge and experience. - Able to follow directions for disassembly and assembly of products. - Assist service with needs with returns. - Arrange material in racking for ease of identification and counting. - Assist in testing off the shelf material. - Help with physical inventory.

- Support IDEMIA Civil Identity customers - Provide first level phone support in fast paced environment - Follow defined processes and policies to resolve issues or escalate - Communicate with peers and peer groups to assist customers  - Document all calls and work in our ticket system - Create FAQ and knowledgebase articles  

The primary responsibilities of this position are in support of customer facing IT solutions for driver services and law enforcement agencies across Texas. This role may support federal related operations as well. You will join an established team who maintains our similar product lines. You will be involved with setup of equipment, assist with the deployment, and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team.   This role will require travel within your support area and at times will require overnights to complete a task. The ideal location for this role will be near or around Fort Worth, Texas. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request.   You will be assigned to an in-state team lead who will oversee your day-to-day activities and assist with program questions. You will be compensated for overtime that falls outside of business hours.   You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends.   Essential Job Functions (include but are not limited to):  - Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs. - Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities. - Provide guidance for installation, configuration and repair of standard and custom hardware components using support tools such as schematics, operating manuals, and technical documentation. - Provide leadership in the development, update, and maintenance of support documentation for configurations and standardization. Interface with configuration management, integration team, escalation engineering and vendors as appropriate. - Able to configure network connections; gather, organize, analyze and troubleshoot network issues, employ support tools to trace network connectivity issues, diagnose problems, and escalate to proper IT professional (STIP) for resolution. - Expert capabilities in triaging and remediating system problems and issues. - Strong skills and capabilities to evaluate and tune systems to allow them to run efficiently. - Excellent root/cause analysis experience including the interpretation of Event logs, IIS logs, web.config, and Active Directory. - Extensive systems administration experience. - Strong experience with system security including the management of Certificates, WSE, NTFS, Bitlocker, and Share level Permissions. - Strong skills and experience creating deployment solutions including building system images through standardized tools. - Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. Additionally, the configuration, management, and trouble shooting of firewall, switches, and routers. - Good driving record with the ability to have and maintain a vaild drivers license. - When available, a company vehicle may be provided, however a personal vehicle may be required for travel.

- Maintenance and repair of all field equipment including computers, cameras, printers, UPS, signature pads, and fingerprint capture units within defined service areas.  - Travel for on site service - frequent in-state driving, long distance if required, overnight stays as needed, occasional out of state travel. - Provide excellent customer service by working with end users and support personnel to diagnose, repair, and maintain deployed hardware and software in a prompt and courteous manner.  - Maintain and manage spare parts inventory, ensuring that company and customer assets are tracked and safeguarded. - Maintain and safely operate IDEMIA supplied field service vehicle.  - Remain cognizant of all activities involving the customers in order to represent and protect IDEMIA's interests. - Escalate calls to level 2 and 3 support teams when appropriate. - Contrubute to weekly and monthly reporting as applicable. - Participate in establishing and assume ownership of performance goals. - Prompltly respond to incidents and service requests to resolve issues as quickly as safely possible. - Responsible for designing and documenting procedures used in the maintenance, repair, and upgrading of all field equipment. - Assist in continuous improvement efforts intended to improve customer service and support and cost savings to IDEMIA. - Take initiative and be proactive to fix issues before they create any problems. - Adjust work hours to meet customer requirements - overtime occasionally required.