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The primary responsibilities of this position are in support of customer facing IT solutions for driver services and law enforcement agencies across Texas. This role may support federal related operations as well. You will join an established team who maintains our similar product lines. You will be involved with setup of equipment, assist with the deployment, and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team.   This role will require travel within your support area and at times will require overnights to complete a task. The ideal location for this role will be near or around Fort Worth, Texas. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request.   You will be assigned to an in-state team lead who will oversee your day-to-day activities and assist with program questions. You will be compensated for overtime that falls outside of business hours.   You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends.   Essential Job Functions (include but are not limited to):  - Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs. - Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities. - Provide guidance for installation, configuration and repair of standard and custom hardware components using support tools such as schematics, operating manuals, and technical documentation. - Provide leadership in the development, update, and maintenance of support documentation for configurations and standardization. Interface with configuration management, integration team, escalation engineering and vendors as appropriate. - Able to configure network connections; gather, organize, analyze and troubleshoot network issues, employ support tools to trace network connectivity issues, diagnose problems, and escalate to proper IT professional (STIP) for resolution. - Expert capabilities in triaging and remediating system problems and issues. - Strong skills and capabilities to evaluate and tune systems to allow them to run efficiently. - Excellent root/cause analysis experience including the interpretation of Event logs, IIS logs, web.config, and Active Directory. - Extensive systems administration experience. - Strong experience with system security including the management of Certificates, WSE, NTFS, Bitlocker, and Share level Permissions. - Strong skills and experience creating deployment solutions including building system images through standardized tools. - Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. Additionally, the configuration, management, and trouble shooting of firewall, switches, and routers. - Good driving record with the ability to have and maintain a vaild drivers license. - When available, a company vehicle may be provided, however a personal vehicle may be required for travel.

- Maintenance and repair of all field equipment including computers, cameras, printers, UPS, signature pads, and fingerprint capture units within defined service areas.  - Travel for on site service - frequent in-state driving, long distance if required, overnight stays as needed, occasional out of state travel. - Provide excellent customer service by working with end users and support personnel to diagnose, repair, and maintain deployed hardware and software in a prompt and courteous manner.  - Maintain and manage spare parts inventory, ensuring that company and customer assets are tracked and safeguarded. - Maintain and safely operate IDEMIA supplied field service vehicle.  - Remain cognizant of all activities involving the customers in order to represent and protect IDEMIA's interests. - Escalate calls to level 2 and 3 support teams when appropriate. - Contrubute to weekly and monthly reporting as applicable. - Participate in establishing and assume ownership of performance goals. - Prompltly respond to incidents and service requests to resolve issues as quickly as safely possible. - Responsible for designing and documenting procedures used in the maintenance, repair, and upgrading of all field equipment. - Assist in continuous improvement efforts intended to improve customer service and support and cost savings to IDEMIA. - Take initiative and be proactive to fix issues before they create any problems. - Adjust work hours to meet customer requirements - overtime occasionally required. 

The primary responsibilities of this position are in support of customer facing IT solutions for the state and local police operations as well as the DMV and TSA related operations. You will join an established team who maintain our similar product lines, however this role you will be filling is to begin with a new project that has yet to be deployed. You will be involved from inception, assist with the deployment, and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team.   Essential Job Functions (include but are not limited to) - This role will require travel within your support area and at times will require overnights to complete a task. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request. - You will be assigned to a supervisor who oversees the project you will be supporting. - You will be compensated for overtime that falls outside of business hours. - You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends. - Support the day-to-day field service and repairs operation in order to maintain compliance to the customers' contractual SLA requirements. - Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners, and fingerprint capture devices and ensuring that company assets are tracked and safeguarded. - Act as liaison between the IDEMIA operations team and the customers' operational personnel. - Provide and manage hardware and software support and maintenance. - Responsible for contributing to weekly and monthly reporting as defined by the supervisor. - Control and manage consumable and spare parts inventory at levels defined by management. - Support new additional customer operations as needed. - Assist with hardware and software upgrades to field equipment. - Triage customer issues via phone and remote desktop connection as needed or when not engaged with other duties such as being out on a service call. - Support localized customer phone support queues as a means to expedite service. - Interface with and support personnel at IDEMIA for the diagnosis and repair of problems with field equipment hardware and software. - - -  

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Join the team and receive a $500 sign on bonus.   US Citizenship required.   Essential Job Functions include but are not limited to: - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represent the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully complete time sensitive trainings and briefings as assigned. Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry - Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement such as: - Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops. - Occasional overnight travel as required. Should not exceed 75% of the time. - Travel by air may be required for initial company training as well as occasional new program or services training. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

- Open tickets in CRM and troubleshoot calls. - Able to turn knowledge into KBA articles to help the team.

The Sales Engineer will be responsible for providing technical support to the Sales Activities of the Smart Biometrics Business Unit. The Sales Engineer will report directly to the Sales Engineering Director and Sales Director (dotted) with guidance and direction coming from the Regional Sales Manager to facilitate sales, revenue growth and ensure customer satisfaction. The Sales Engineer will support Texas to Florida and Virginia. - Assist the Regional Sales Manager in promoting the capabilities of the IDEMIA products during customer meetings. - Provide in depth technical knowledge of the IDEMIA software and hardware solutions to answer questions raised during the meeting. - Follow up after the meeting on any points or questions that couldn’t be answered during the meeting. - Actively participate in IDEMIA product demonstrations at customer meetings and trade shows. - Setting up the IDEMIA products prior to the demonstration and trade shows. - Conduct technical demonstrations of IDEMIA software and hardware solutions. - Assist System Integrators and/or End Users during Proof of Concepts. - Work with the System Integrator and/or End User prior to the proof of concept to understand the requirements of the proof of concept including what will define a successful Proof of Concept. - Training the end users and/or system integrators on the IDEMIA products used in the proof of concept. - Providing technical support on the IDEMIA products during the proof of concept. - Report back to the Regional Sales Manager and Sales Engineering Director the progress of the Proof of concept. - Training of the IDEMIA Partners, System Integrators and Consultants. - Create technical training modules for the IDEMIA online training platform. - Promote the IDEMIA online training platform. - Face to face or remote training of IDEMIA’s direct partners and system integrators. - Support the Regional Sales Manager in key projects to define the system architecture. - Collaborate with the System Integrator and End User to understand the project requirements. - Identify the IDEMIA products which best fit the project requirements. - Define the required architecture to meet the End User requirements. - Act as the technical voice of the customer to identify and articulate key evolutions of IDEMIA products and solutions to the Product Management Team. - Develop awareness of our competitors products and understanding their strengths and weaknesses. Report required product evolution to our Product Management Team to meet market demands and market evolutions. - Work closely with Support, Product Management, and Sales to escalate technical issues which impact End User operations and track the issue to resolution and delivery to the End User. - Provide a weekly report of activities to the Sales Engineering Director.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Join the team and receive a $1,000 sign on bonus!  US Citizenship required.   Essential Job Functions include but are not limited to: - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represent the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully complete time sensitive trainings and briefings as assigned. Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry - Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement such as: - Ability to travel nationally for activities such as backfill at enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops. - Overnight travel as required. Should not exceed 75-100% of the time. - Travel by air will be required. - Able to prepay all travel expenses and receive reimbursement. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

The primary responsibilities of this position are in support of customer facing IT solutions for driver services and law enforcement agencies across Tennessee and Georgia. This role may support federal related operations as well. You will join an established team who maintain our similar product lines. You will be involved with setup of equipment, assist with the deployment, and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team.   This role will require travel within your support area and at times will require overnights to complete a task. The ideal candidate location is in the Chattanooga region. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request.   You will be assigned to an in-state team lead who will oversee your day-to-day activities and assist with program questions. You will be compensated for overtime that falls outside of business hours. You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends.   Essential Job Functions (include but are not limited to) - Support the day-to-day field service and repairs  operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements - Basic hardware troubleshooting and support - Responsible for contributing to weekly and monthly reporting as defined by the manager - Control and manage consumable and spare parts inventory at levels defined by management - Support new additional customer operations as needed - Assist with hardware and software upgrades to field equipment - Triage customer issues via phone and remote desktop connection as needed or when not engaged with other duties such as being out on a service call - Support localized customer phone support queues as a means to expedite service - Interface with and support personnel at IDEMIA for the diagnosis and repair of problems with field equipment hardware and software

- Timely analysis and reporting of financial information for assigned projects using GAAP and IFRS standards - Identify and communicate monthly variances for both earnings and revenue compared to prior month, forecast, and budget - Review of journal entries and other month end close activities - Develop and maintain standardized reporting across all sub-business lines - Actively participate in P&L reviews - Utilize effective listening skills in order to understand project requests and implement creative solutions to support project requests as well as identify and communicate problems in a diplomatic fashion to management and project managers - Ensure contract terms are followed in liaison with director including the review of pricing prior to presentation to the customer - Participate in and coordinates monthly forecasts and annual budget with business line leadership and others on the Finance Team - In addition to the Essential Functions, also perform similar work-related duties as assigned. Duties may change by direction of the Director Finance.

- Coordinate and communicate with cross-functional teams to define project scope, goals, and deliverables.  - Monitor and report on project progress, identifying and mitigating risks to ensure successful project completion.  - Work in cooperation with technical project leaders and program managers to implement FISMA high solution.  - Be the prime key communicator between the internal security team members and the rest of the program and key customer contacts.  - Coordinate and participate in internal and external discussions regarding compliance with FISMA requirements.  - Manage coordination of closure of FISMA audit findings and ensure the tracking of the security technical team’s closure of items to satisfy FISMA requirements.  - Support and track the execution ofsecurity project plans to ensure timelyeffective implementation and communication of FISMA compliance initiatives and closure of audit findings.  - Prepare and submit regular reports to management and regulatory bodies, detailing the organization's FISMA compliance status.  - Help the organization move to the next level of maturity for FISMA. 

- Collaborate with stakeholders to gather requirements for system enhancements and customizations. - Ensure data integrity within the ERP system. - Analyze existing business processes and workflows to identify areas for improvement. - Recommend and implement process enhancements to maximize efficiency and productivity. - Work closely with end-users to understand their needs and translate them into ERP system solutions. - Provide technical support to end-users, troubleshooting issues, and resolving system-related problems. - Develop and deliver training programs and materials to educate employees on ERP system usage and best practices. - Create and maintain reports and dashboards to support data-driven decision-making. - Perform data analysis to identify trends, anomalies, and opportunities for improvement. - Collaborate with IT and other departments to integrate the ERP system with other business applications. - Work with external vendors and consultants as needed for system integrations or specialized projects. - Maintain comprehensive documentation of ERP system configurations, customizations, and processes. - Ensure compliance with industry standards, regulations, and best practices in ERP system management.

Role Summary: The Manufacturing Engineer/EHS Specialist will drive lean initiatives, standards, and projects throughout the site with a particular focus on Safety culture and Safety process improvements. Manages projects and is responsible for working with team members at all levels of the organization to establish a customer-based process improvement strategy, which drives safety to help prevent workplace injuries and reduce health risks, customer responsiveness, lead time reduction and quality improvement in line with business/functional objectives Essential Responsibilities: As a Manufacturing Engineer/EHS Specialist you will: - Support early integration of Lean principles in product design & process development for New Product Introductions - Drive measurable improvements in safety, quality, lead-time, customer delivery, productivity, inventory and product flow - Research and support compliance with safety and environmental regulations. - Assist in developing policies, programs, and work instructions aligned with regulations and internal requirements. - Coach plant personnel on EHS management system practices. - Manage data collection and analysis of EHS metrics, including injury/illness, air, waste, energy, and water. - Lead or participate in EHS projects for energy conservation and continuous improvement. - Mentor employees in behavior-based safety observations. - Participate in job safety analysis and risk assessments. - Guide plant teams in developing and executing Lean plans to monitor and increase overall productivity managing multiple value streams, serving as a recognized expert and resource leader for focus areas, process rigor, and delivering significant simplification results - Assist in Lean plan execution by leading Action Work Outs (AWOs) developing simple solutions to the elimination of waste, developing pull systems where flow is not possible, training personnel, and other activities to achieve world-class process flow - Prepare Lean review presentations and pitch to business leaders on Lean business reviews - Be an advocate for change, coach, train and mentor site leadership on the fundamentals and principals of Lean Manufacturing

- Assists in the repair and maintenance of equipment or machinery. - Uses hand tools, power tools and precision measuring and testing instruments to repair and maintain, in accordance with diagrams, sketches, operation manuals, and manufacturer's specifications, machinery and mechanical equipment, such as engines, motors, pneumatic tools, conveyor systems, and production machines and equipment. - Ensures new machines are prepared for operation following protocols and procedures, and performs regular technical testing to ensure their safety and efficiency. - Collects data on machine operation, and suggests actions to reduce machine downtime.

Performs inspections on raw materials, in-process and/or finished products to ensure compliance with organization's quality and reliability standards. Designs, implements, and audits quality control programs. Recommends changes to methods, procedures, and standards to improve quality of output based on analysis of inspections. Creates and distributes reports on supplier quality performance and corrective action status.

Perform all administrative tasks on time. Respond to all dispatched calls in a timely fashion and other responsibilities as outlined below:   The primary responsibilities of this position are in support of customer facing IT solutions for the Delaware DOT (DelDOT), state and local law enforcement operations, the TSA related (CAT & USCIS) operations, as well as any state/federal DOJ operations as needed.  You will join an established team in the Northeast who maintain our similar product lines, however this role will also include occasional responsibilities in Maryland. You will be involved in existing, new and renewed projects/contracts, assisting with the deployment and maintenance activities, establishing yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts in our Delaware & Maryland operations.   Support the day-to-day field service and repairs  operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements. Responsible for overseeing the maintenance and repair and.or RMA of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded.   Essential Job Functions (include but are not limited to):   This is a remote field position, as there is no major office within the area to report to on a daily basis. This role will require travel within the Mid-Atlantic area and at times will require overnights to complete a task. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer requests. You will be assigned to a supervisor who oversees the project you will be supporting. You will be compensated for overtime that falls outside of business hours. You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends, or times outside of your normal work schedule. Act as liaison between the IDEMIA operations team and the Customer(s)’ operational personnel; Provide/manage hardware and software support and maintenance; Responsible for contributing to weekly and monthly reporting as defined by the Supervisor; Control/manage consumable and spare parts inventory at levels defined by management; Support new additional customer operations as needed; Assist with hardware and software upgrades to field equipment; Triage customer issues via phone and remote desktop connection as needed or when not engaged with other duties such as being out on a service call. Support localized customer phone support queues as a means to expedite service; Interface with and support personnel at IDEMIA for the diagnosis and repair of problems with field equipment hardware and software; Willingness to travel long distances on a daily basis (in-state driving, potential for overnight stays, potential out of state travel); Willingness to be on-call (cell phone) and prepared to travel during business hours; Ability to vary work hours to meet company commitments; Ability to work, collaborate and troubleshoot issues with diverse groups of people in and outside of the organization.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   US citizenship required.    Essential Job Functions include but are not limited to: - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represent the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully complete time sensitive trainings and briefings as assigned. Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry - Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required. Should not exceed 25% of the time. - Travel by air may be required for initial company training as well as occasional new program or services training. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!     Join the team and receive $500 Sign on Bonus!    US Citizenship Required.   Candidates need to be based in the Springfield, NJ Area.    Essential Job Functions include but are not limited to: - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represent the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully complete time sensitive trainings and briefings as assigned. Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry - Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement such as: - Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops. - Occasional overnight travel as required. Should not exceed 75% of the time. - Travel by air may be required for initial company training as well as occasional new program or services training. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Join the team and receive $1,000 sign on bonus!   US citizenship required.     Essential Job Functions include but are not limited to: - Drive the TSA Precheck bus to mobile events across the country - Assist with routine maintenance of the bus, delivering it to garages for maintenance as needed - Assist with DOT requirements - Perform TSA Precheck enrollments on the bus - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the programs that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities as necessary - Successfully completes time sensitive trainings/briefings as assigned.  Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty Travel Requirement, Working Conditions, and Physical Demands Travel requirement such as: - Ability to travel nationally for activities such as backfill at enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops. - Overnight travel. Should not exceed 100% of the time. - Travel by air will be required. - Able to prepay all travel expenses and receive reimbursement. Working conditions such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical demands such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Reporting to the Chief Purchasing Officer of the IDEMIA Public Security Division and to the North America Public Security Division, the Purchasing Senior Director has the following main responsibilities:   Drive transformation of Purchasing in the USA (process, communication, purchasing coverage, and strategies) and represent Purchasing with the North America Business Unit leadership team. - Participate in management meetings and is the main purchasing interface with business unit and functions heads. - Ensure process alignment and purchasing integration into customer program pre and post sales. - Increase purchasing coverage to 90% of addressable spend by developing category strategies and strategic sourcing plan in coordination with global purchasing category teams. - Is accountable for consistent and seamless deployment of sourcing activities as well as purchasing related tools and processes.   Manage IDEMIA’s supply base in North America in coordination with IDEMIA global category teams. - 220m$ in addressable spend with a mix of Indirect and Direct suppliers. - Ensure structured sourcing, negotiation, and contracting methodology is followed by the team, in compliance with IDEMIA’s procedures. - Select and communicate approved vendors for main categories. - Build savings plan, track savings, and validate results with Finance to meet or exceed savings target. - Partner with Supplier Quality, Supply Chain, and Engineering to assess supply risk along with mitigation plan. - Influence and support design to cost efforts and lead supplier selection for new products development to ensure quality and on-time delivery.   Direct management for the different indirect, equipment, IT, and systems purchasing resources based in the USA. - Assess talent and organize team to increase purchasing control and impact. - Implement development plan and rotation as required. - Coach team members on critical projects and negotiation. - Spread business partnership attitude with the team. - Reduce, eliminate, and/or transfer non purchasing activities. - Spread new way of working e.g., e-sourcing, automation. - Cascade purchasing KPI (e.g., savings, compliance) with teams across the region. - Ensure accurate and on-time reporting by the team.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   US Citizenship Required.   Essential Job Functions (include but are not limited to) - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Perform Enrollment Center Sustainment responsibilities on a daily basis - Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.    Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills, and Abilities - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions, and Physical Demands Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.