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ESSENTIAL DUTIES AND REPSONSIBILITIES   80% Responsible for providing leadership expertise to the Preproduction Software Engineering team– IST * Effectively manages the Preproduction Software Engineering team– IST * Allocates resources on projects required by internal and external clients * Act as a mentor/advisor to new IDEMIA Technologies employees as directed * Work closely with internal staff to assure compatibility with potential clients and to help establish initial contact and discussions with new clients *Manage employee relation issues to include recruitment 10% Ensure that development is done in a controlled and professional environment.   * Enforces proper setups, testing, and implementation processes within the team * Ensuring proper support for production issues   5% Organize and provide assistance in training employees as required   5% Other duties as assigned.

- Collaborate with stakeholders to gather requirements for system enhancements and customizations. - Ensure data integrity within the ERP system. - Analyze existing business processes and workflows to identify areas for improvement. - Recommend and implement process enhancements to maximize efficiency and productivity. - Work closely with end-users to understand their needs and translate them into ERP system solutions. - Provide technical support to end-users, troubleshooting issues, and resolving system-related problems. - Develop and deliver training programs and materials to educate employees on ERP system usage and best practices. - Create and maintain reports and dashboards to support data-driven decision-making. - Perform data analysis to identify trends, anomalies, and opportunities for improvement. - Collaborate with IT and other departments to integrate the ERP system with other business applications. - Work with external vendors and consultants as needed for system integrations or specialized projects. - Maintain comprehensive documentation of ERP system configurations, customizations, and processes. - Ensure compliance with industry standards, regulations, and best practices in ERP system management.

Purpose of position - Implement and document new and upgraded smartcard configurations to satisfy customer requirements, technical standards, and IDEMIA features - Investigate and fix problems raised by Exton manufacturing and Chantilly personalization - Support IDEMIA smartcard customers - Write tools to explore, verify, and generate smart card data models Tools used - IDEMIA’s Common Personalization System (CPS), a GUI based configuration tool for smart card data, commands, access conditions, key management, file processing, and graphical programming - PCOM, an APDU oriented script tools with cryptographic and HSM (Hardware Security Module) interfacing features - C++ or other high level language for writing tools that interact with smartcards - Cryptographic libraries like CryptoAPI Next Generation, OpenSSL - English documentation and communication with US customers Standards used - ISO-7816 - PC/SC - PIV (FIPS 201), NIST SP800-73-4, all features in depth - Biometrics like ANSI 385, 378 - FIDO - DESFIRE - 125 KHZ proximity formats and other Physical Access Control System (PACS) technologies - Java card applets - Global platform smart card management, secure channels, diversified keys - PKCS #11, #12 Technology used - Cryptography (PKI, X509 AES, RSA, ECC, SHA-256, EC Diffie-Helman Key Exchange, PKI) - Windows cryptography stack including CSP and Mini-driver - Low level bit encoded commands and data with hexadecimal, non-symbolic values Helpful experience - Previous experience with a smart card manufacturer - Previous experience with Federal Agency dealing with PIV, access control, or PKI Ideal experience - Familiar with IDEMIA’s PIV applet initialization commands and responses, key management, and tools

Purpose of position - Implement and document new and upgraded smartcard configurations to satisfy customer requirements, technical standards, and IDEMIA features - Investigate and fix problems raised by Exton manufacturing and Chantilly personalization - Support IDEMIA smartcard customers - Write tools to explore, verify, and generate smart card data models Tools used - IDEMIA’s Common Personalization System (CPS), a GUI based configuration tool for smart card data, commands, access conditions, key management, file processing, and graphical programming - PCOM, an APDU oriented script tools with cryptographic and HSM (Hardware Security Module) interfacing features - C++ or other high level language for writing tools that interact with smartcards - Cryptographic libraries like CryptoAPI Next Generation, OpenSSL - English documentation and communication with US customers Standards used - ISO-7816 - PC/SC - PIV (FIPS 201), NIST SP800-73-4, all features in depth - Biometrics like ANSI 385, 378 - FIDO - DESFIRE - 125 KHZ proximity formats and other Physical Access Control System (PACS) technologies - Java card applets - Global platform smart card management, secure channels, diversified keys - PKCS #11, #12 Technology used - Cryptography (PKI, X509 AES, RSA, ECC, SHA-256, EC Diffie-Helman Key Exchange, PKI) - Windows cryptography stack including CSP and Mini-driver - Low level bit encoded commands and data with hexadecimal, non-symbolic values Helpful experience - Previous experience with a smart card manufacturer - Previous experience with Federal Agency dealing with PIV, access control, or PKI Ideal experience - Familiar with IDEMIA’s PIV applet initialization commands and responses, key management, and tools

- Monitor, categorize, triage, and assign all incoming IT tickets. - Purchase and procure IT equipment for site. - Maintain and organize IT inventory. - Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters. - Support computer users with both hardware and software needs.  - Install and deploy workstations, tablets, cell phones, and other IT technology to users.  - Provide end-user training with IT systems and applications.  - Adhere to all IT processes, policies, standards, and procedures.  - Maintain complete and service tickets and documentation of work completed.  - After-hours end user, network, and IT infrastructure support when required.  - Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director. 

- Monitor, categorize, triage, and assign all incoming IT tickets. - Purchase and procure IT equipment for site. - Maintain and organize IT inventory. - Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters.  - Support computer users with both hardware and software needs.  - Install and deploy workstations, tablets, cell phones, and other IT technology to users.  - Provide end-user training with IT systems and applications.  - Adhere to all IT processes, policies, standards, and procedures.  - Maintain complete and service tickets and documentation of work completed.  - After-hours end user, network, and IT infrastructure support when required.  - Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director. 

Duties and responsibilities                - Assist support staff as/when required in order to meet deadlines and IDEMIA Infrastructure support priorities. - Provide input as required on product and system specific functionality, configuration and usage for training and documentation purposes. - Share skills and experience with other groups within the organization, with the aim of establishing consistency and improving quality within the company. - Proactive and promptly identify and assist to resolve any relevant key issues and/or risks. - Understand, follow and improve upon all formally communicated methodologies, processes, policies, and values. Focusing always on delivering consistent, reliable, repeatable, scalable and quality outcomes. - Provide support and encouragement to other team members and participate in the up-skilling and training of colleagues and new staff. - Analyze failure and ensure operational recovery within agreed SLA through standard procedures - Work on continuous improvement process by analyzing recurrent incidents and designing long term solutions - Propose improvements of the monitoring setup - Address any none compliances in timely and orderly manner - Work independently / a quick learner with ability to implement workarounds through the proper guidance of Support standards and conventions. - Able to work flexible hours if needed - Available to come to Data Centers or approved area locations for technical support in case of emergencies - Able to travel as and when reasonably requested. - All other duties as requested by Management