Job Listings

The Manager Project/Program manages all aspects of State & Local customer programs, which encompasses both criminal justice and applicant enrollment services programs, for assigned accounts and is the primary point of contact for customers. Primary Responsibilities include, but not limited to:   - Coordinate necessary activities amongst various groups in a matrixed organization to ensure contract deliverables, SLAs, and overall customer satisfaction is met and maintained. - Establish and maintain a regular program review cadence to gauge account health by monitoring account issues and activities to ensure timely responsiveness to customer needs. - Support and/or responsible for all aspects of the customer contract and relationship lifecycle: pre-sales activities (to include customer quotes/proposals/competitive bid process), system upgrades (to include working in partnership with assigned Project Managers during the following phases: planning, scope definition, design, execution, and delivery), maintenance and sustaining of solutions, resolving technical and non-technical issues. - Manage the account P&L to ensure account financial targets are met by achieving revenue objectives and by managing budgeted costs. Tracks progress against milestones, deadlines, budgetary guidelines, or other performance indicators, and prepares reports to senior management. - Perform strategic planning with customers to ensure longevity of the account relationship and growth within the account by educating the customer on IDEMIA technologies; by facilitating potential process improvements within the customer’s operations; by supporting activities for managing product EOL initiatives with the customer.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Join the team and receive a $500 sign on bonus!   US Citizenship Required.   Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.   Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities:   - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry. - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action. - Integrity – Job requires ethics and honesty. Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events or servicing mobile routes, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 75% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Part Time  This position requires 100% daily travel and is based out of the Austin, TX area. US Citizenship is required.    Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.   Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities:   - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry. - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action. - Integrity – Job requires ethics and honesty. Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events or servicing mobile routes, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 75% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

The main focus of this position will be managing the fleet and travel projects. The responsibilities include but are not limited to: - Schedule maintenance and repairs on vehicles. - Develop a strategy for decreasing vehicle cost. - Encourage drivers to create the most efficient routes. - Create reports of driver's effectiveness. - Follow all vehicle regulations and laws. - Maintain listing of vehicles and driver’s. - KPI’s around driver’s costs, time, mileage, spending etc. - Coordinate with various vendors to render services. - Liaison with fleet management company and insurance agency. - Maintain all policies surrounding fleet. - Help travelers with the company travel site (Egencia). - Be a proctor for the travel site.

The Duty Manager position at IDEMIA is an important part of our escalation infrastructure. The Duty Manager role is part of the Customer & Technical Solution group, providing support and escalation services to our customers. The Duty Manager engages on all Severity 1 escalations and provides critical oversight and support to our internal technical resources. In addition, the Duty Manager send communications for each Severity 1 and insures that the processes are being adhered to. This role was create to provide dedicated focus on Severity 1 escalations and the processes supporting them.   Severity 1 escalations are defined as the most serious outages that our customer may encounter. It is imperative the IDEMIA is able to respond in an effective ana consistent way to insure that our customers are back up and running in the shortest time possible. The Duty Manager will be responsible for maintaining and evolving the processes around the Escalations, Severity 1 communications, and interfacing with our quality teams and the RCA processes.   The ideal candidate for this role would have a strong understanding of escalation management, the ability to communicate effectively under pressure, and be able to develop and manage support processes. - Engage on Severity 1 escalations, set up bridge calls, send email status reports, and remaini engaged until the Severity 1 is resolved. - Manage and maintain the processes around Severity 1 and other escalation processes as they interact. - Build and develop a best in class Severity 1 escalation process. Leverage best practices to evolve and enhance our procedures with new processes and systems automation. - Engage in an on-call coverage rotation with a greater group of managers to provide duty manager coverage 24X7. - Handle extremely high-pressure issues and dynamic customer escalations impacting IDEMIA’s entire ecosystem. - Interface with various departments and groups within IDEMIA to drive resolution. - Delivery of a high-quality customer experience through timely and effective response to internal and external customer needs. - Full escalation lifecycle with root cause analysis documentation, complaint analysis, and metrics.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!     Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.    Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities: - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Overview: Under the direction of the Master Scheduler & Planning Manager, maintains Finishing Department schedule board. Prepares production schedules according to established procedures from details supplied from supervisor, first level production supervisors, customer service representatives and office records.  Has responsibility for the accuracy of records kept and reports prepared.  Audits and issues schedules and reports.  Makes revisions in schedules in accordance with changing conditions.   Responsibilities - Gathers and compiles detailed information from which production schedules are prepared. - Prepares and posts schedule. - Produces and verifies production reports. - Tracks ongoing jobs in finishing area and identifies delays and problems which could result in late order completions. - Makes schedule revisions as required to accommodate production changes. - Communicates and coordinates daily with Production Control Manager & Lead , Q.C., Customer Service, production personnel in all job issues.

About the Role The Mobile Travel Brand Ambassador work at the airports, agencies, and across IDEMIA Enrollment Services Network engaging with travelers to increase awareness and participation in the Enrollment Service programs. The ideal candidate for this position is an excellent communicator who thrives in a fast-paced, customer-facing environment while always maintaining professionalism. You will be working at the intersection of identity and travel where IDEMIA is driving a frictionless travel experience for consumers with privacy at its core. Responsibilities: - Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck - Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technology - Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members - Comply with all privacy and security guidelines, policies and procedures at all times - Analyze performance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer service - Coordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment services - Maintain a clean and safe work environment Working Conditions and Requirements: - Travel is required (>100%) - Overnight travel may be required - Ability to stand for >8 hours per day - A company vehicle may be assigned in some areas - Moderate physical effort with frequent walking, lifting, and/or moving of materials up to 40 pounds - Install enrollment hardware, maintain, and follow technology and security policies - Ability to maintain a high level of productivity under minimal supervision - Airport environment, other retail settings, workshops, and enrollment locations - Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code

The Mobile Travel Brand Ambassador work at the airports, agencies, and across IDEMIA Enrollment Services Network engaging with travelers to increase awareness and participation in the Enrollment Service programs. The ideal candidate for this position is an excellent communicator who thrives in a fast-paced, customer-facing environment while always maintaining professionalism. You will be working at the intersection of identity and travel where IDEMIA is driving a frictionless travel experience for consumers with privacy at its core.   Responsibilities - Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck - Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technology - Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members - Comply with all privacy and security guidelines, policies and procedures at all times - Analyze performance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer service - Coordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment services - Maintain a clean and safe work environment   Working Conditions and Requirements - Travel is required (>100%) - Overnight travel may be required - Ability to stand for >8 hours per day - A company vehicle may be assigned in some areas - Moderate physical effort with frequent walking, lifting, and/or moving of materials up to 40 pounds - Install enrollment hardware, maintain, and follow technology and security policies - Ability to maintain a high level of productivity under minimal supervision - Airport environment, other retail settings, workshops, and enrollment locations - Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!   Join the team and receive a $500 sign on bonus!   US Citizenship Required.   Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.   Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities:   - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry. - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action. - Integrity – Job requires ethics and honesty. Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events or servicing mobile routes, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 75% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated. Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

- Monitor, categorize, triage, and assign all incoming IT tickets. - Purchase and procure IT equipment for site. - Maintain and organize IT inventory. - Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters. - Support computer users with both hardware and software needs.  - Install and deploy workstations, tablets, cell phones, and other IT technology to users.  - Provide end-user training with IT systems and applications.  - Adhere to all IT processes, policies, standards, and procedures.  - Maintain complete and service tickets and documentation of work completed.  - After-hours end user, network, and IT infrastructure support when required.  - Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director. 

- Monitor, categorize, triage, and assign all incoming IT tickets. - Purchase and procure IT equipment for site. - Maintain and organize IT inventory. - Record, troubleshoot, escalate, and follow-up with end-users regarding IT support matters.  - Support computer users with both hardware and software needs.  - Install and deploy workstations, tablets, cell phones, and other IT technology to users.  - Provide end-user training with IT systems and applications.  - Adhere to all IT processes, policies, standards, and procedures.  - Maintain complete and service tickets and documentation of work completed.  - After-hours end user, network, and IT infrastructure support when required.  - Perform other IT related duties as directed and assigned by IT Supervisor/Manager/Director. 

US Citizenship Required Candidates must be located within 100 miles of Lansing, MI.   The primary responsibility of this position is in support of customer facing IT solutions for the Michigan State Police (MSP) and related state and local police operations. You will join an established team in the Midwest US who maintain our similar product lines currently deployed.  You will establish yourself into a Senior System Administration support role that will leave you securely employed for years to come as one of our subject matter experts in our MidWest operations. This is a remote job as there is no local IDEMIA office to report to.  Your workday will begin and end from your residence but may involve daily travel. Maintain system functionality through preventive and remedial measures. Work as part of cloud support team to support 24x7 operations. Compensated On-Call requirements. This role will require travel within the State of Michigan and at times will require overnights to complete a task. A valid Drivers License will be required as this role requires travel.  You will be compensated for on-call duties that at times will be responsible for responding on nights and weekends. Support the day-to-day field service and repairs operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements. Responsible for overseeing the maintenance and repair of field equipment including Servers computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded. Act as liaison between the IDEMIA operations team and the Customer(s)’ operational personnel. Provide/manage hardware and software support and maintenance. Responsible for contributing to weekly and monthly reporting as defined by the Sustaining Engineering Manager Control/manage consumable and spare parts inventory at levels defined by management.

The primary responsibilities of this position are in support of customer facing IT solutions for driver services and law enforcement agencies across Louisiana. This role may support federal related operations, as well. You will join an established team who maintains our similar product lines. You will be involved with setup of equipment, assist with the deployment, and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team.   This role will require travel within your support area and at times will require overnights to complete a task. The ideal location for this role will be near or around Lafayette, LA, or Lake Charles, LA. If there are no scheduled activities from the day prior, you will start from your residence awaiting service calls or assignments based on management or customer request.   You will be assigned to an in-state team lead who will oversee your day-to-day activities and assist with program questions. You will be compensated for overtime that falls outside of business hours.   You will be part of a compensated rotating on-call schedule that at times will be responsible for responding on nights and weekends.   Essential Job Functions (includes but is not limited to):    Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs. Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software issues. Effectively use escalation procedures and able to manage priorities. Provide guidance for installation, configuration and repair of standard and custom hardware components using support tools such as schematics, operating manuals and technical documentation. Provide leadership in the development, update and maintenance of support documentation for configurations and standardization. Interface with configuration management, integration team, escalation engineering and vendors as appropriate. Able to configure network connections; gather, organize, analyze and troubleshoot network issues; employ support tools to trace network connectivity issues, diagnose problems and escalate to proper IT professional (STIP) for resolution. Expert capabilities in triaging and remediating system problems and issues. Strong skills and capabilities to evaluate and tune systems to allow them to run efficiently. Excellent Root/Cause analysis experience including the interpretation of Event logs, IIS logs, web.config, and Active Directory.   Extensive Systems Administration Experience. Strong experience with system security including the management of Certificates, WSE, NTFS, Bitlocker, and Share level Permissions. Strong skills and experience creating deployment solutions including building system images through standardized tools. Extensive network skills and experience including TCP/IP; DHCP, DNS, WINS, Workgroups, Domains, Active Directory. Additionally, the configuration, management, and trouble shooting of firewall, switches, and routers. Good driving record with the ability to have and maintain a vaild drivers license. When available, a company vehicle may be provided, however a personal vehicle may be required for travel.  

US Citizenship Required Essential Job Functions (include but not limited to): - Perform incoming, first sample, in-process, and final quality control material inspections and verification of CoA on production material. Make pass/fail decisions on inspected goods. - Inspect purchased parts and materials for conformity to standards, specifications, and processing requirements. - Verify specifications using purchase orders, blueprints, drawings or inspection instructions, and checklists. Inspect for proper identity and dimensions using such measuring devices as micrometers, gauges, and calipers and CMM with software. - Visually inspect for defects or damage per Quality Control documents. Participate in Nonconformance investigations and corrective actions. Work closely with Operations, Engineering, or Supplier personnel to define and communicate any defects found. - Perform in process Quality inspections and testing per defined sample plan. - Gather, prepare and ship finished goods to internal or 3rd party laboratories for testing. - Support Quality Alert process for internal and external customer complaints, quality issues, and escalated incidents; execute containment, corrective, and preventative actions; provide onsite quality support in the case of emergency quality events or recalls. - Maintain and update QA documentation, testing records and results. - Participate in Quality and Product Development related trials, assist improvement projects, or other various duties as assigned by leadership.

The Sr Manager Project/Program manages all aspects of State & Local customer programs for the contract lifecycle, which encompasses both criminal justice and applicant enrollment services programs, for assigned accounts and is the primary point of contact for customers. Primary Responsibilities include, but not limited to: - Coordinate necessary activities amongst various groups in a matrixed organization to ensure contract deliverables, SLAs, and overall customer satisfaction is met and maintained. - Establish and maintain a regular program review cadence to gauge account health by monitoring account issues and activities to ensure timely responsiveness to customer needs. - Responsibilities entail all aspects of the customer contract and relationship lifecycle: supports pre-sales activities (to include customer quotes/proposals/competitive bid process), accountable for system upgrades (to include working in partnership with assigned Project Managers for large project deliveries during the following phases: planning, scope definition, design, execution, and delivery), oversight for the program during the maintenance phase and ensuring sustainment of deployed solutions, resolving technical and non-technical issues. - Manage the account P&L to ensure account financial targets are met by achieving revenue objectives and by managing budgeted costs. Track progress against milestones, deadlines, budgetary guidelines, or other performance indicators, and prepares reports to senior management. - Own devising strategies for portfolio of accounts, to ensure overall growth and general betterment of the programs. This may entail activities involving strategic planning with customers to ensure longevity of the account relationship and growth within the account by educating the customer on IDEMIA technologies; by facilitating potential process improvements within the customer’s operations; by supporting activities for managing product EOL initiatives with the customer. - Other initiatives as assigned.

Operate machine according to specifications and quality protocols, meet productivity targets based on machine capacity and work load. 

earn and operate C8000 according to specifications and quality protocols, meet productivity targets based on machine capacity and work load. Minimum of 15,000 to 20,000 per shift 

About the Role The Mobile Travel Brand Ambassador work at the airports, agencies, and across IDEMIA Enrollment Services Network engaging with travelers to increase awareness and participation in the Enrollment Service programs. The ideal candidate for this position is an excellent communicator who thrives in a fast-paced, customer-facing environment while always maintaining professionalism. You will be working at the intersection of identity and travel where IDEMIA is driving a frictionless travel experience for consumers with privacy at its core. Responsibilities: - Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck - Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technology - Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members - Comply with all privacy and security guidelines, policies and procedures at all times - Analyze performance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer service - Coordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment services - Maintain a clean and safe work environment Working Conditions and Requirements: - Travel is required (>100%) - Overnight travel may be required - Ability to stand for >8 hours per day - A company vehicle may be assigned in some areas - Moderate physical effort with frequent walking, lifting, and/or moving of materials up to 40 pounds - Install enrollment hardware, maintain, and follow technology and security policies - Ability to maintain a high level of productivity under minimal supervision - Airport environment, other retail settings, workshops, and enrollment locations - Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code

US Citizenship Required Essential Job Functions (includes but is not limited to): - Perform incoming, first sample, in-process, and final quality control material inspections and verification of CoA on production material. Make pass/fail decisions on inspected goods. - Inspect purchased parts and materials for conformity to standards, specifications, and processing requirements. - Verify specifications using purchase orders, blueprints, drawings or inspection instructions, and checklists. Inspect for proper identity and dimensions using such measuring devices as micrometers, gauges, and calipers and CMM w/ software. - Visually inspect for defects or damage per Quality Control documents. Participate in Nonconformance investigations and corrective actions. Work closely with Operations, Engineering, or Supplier personnel to define/communicate any defects found - Perform in process Quality inspections and testing per defined sample plan - Gather, prepare and ship finished goods to internal or 3rd party laboratories for testing - Support Quality Alert process for internal and external customer complaints, quality issues, and escalated incidents; execute containment, corrective, and preventative actions; provide onsite quality support in the case of emergency quality events or recalls - Maintain and update QA documentation, testing records/results - Participate in Quality and Product Development related trials, assist improvement projects, or other various duties as assigned by leadership