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Development support engineer acting as primary touch point for onboarding and supporting client integration to AWS SaaS Service for Identity Verification and Digital ID. Monitors JIRA ticket queue and resolves client issues related to product integration and performance. Trains with Product Development team to become SME on API and SDK integration to the platform. Supports Cloud Engineering Team on environment support and product testing. Support Pre-Sales Engineering Team as advisor for Solution Architecture and design. Monitors system uptime and performance, troubleshooting and resolving errors. Handles client problems as T1/T2 support and...
Development support engineer acting as primary touch point for onboarding and supporting client integration to AWS SaaS Service for Identity Verification and Digital ID. Monitors JIRA ticket queue and resolves client issues related to product integration and performance. Trains with Product Development team to become SME on API and SDK integration to the platform. Supports Cloud Engineering Team on environment support and product testing. Support Pre-Sales Engineering Team as advisor for Solution Architecture and design. Monitors system uptime and performance, troubleshooting and resolving errors. Handles client...
