Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 75% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
- Coordinate proper training of subordinates and assist in assiging work for an efficient and effective work flow.
- Complete any tickets submitted for setup for new team members on the floor.
- Is responsbile for assisting the Production Supervisor in the overall operations of an assigned shift.
- Must coordinate with Supervisor to plan and prioritize work to meet daily time-critical requirements.
- Coordinate proper training of subordinates and assist in assiging work for an efficient and effective work flow.
- Assist in planning, prioritizing, and manging daily departmental operations.
- Assist in the evaluation of potential applicants.
- Contribute to the review process in employee performance appraisals.
- As necessary, assist in corrective action and termination of employees with approriate approval.
- Maintain effective coomunication with all departments staff and upper management.
- Ensure adherence to company policies and procedures.
- Implement and support ISO 9000 specifications and requirements.
Run jobs according to specific work instructions/Service Level Agreements (SLA)
- Operate machine according to specifications and quality protocols
- Meet productivity targets based on machine capacity and work load
- Adhere to all department specifications and requirements
- Ensure that all pre-determined quality and security standards are met
- Complete accountability and auditing production forms for each job assigned
Works together with Maintenance/Production Support to ensure minimum machine downtime
- Perform basic Preventative Maintenance (PM) as trained and on a regular basis
- Communicate any machine malfunctions or production delays to Lead or Supervisor
Maintain a clean, tidy and safe working environment in line with OSHA and company safety guidelines
- Perform 5S at end of shift
- Attend SIM meeting
The primary responsibilities of this position are in support of customer facing solutions for state, federal and local law enforcement agencies, and municipalities. You will be involved with the deploying and maintaining of IDEMIA provided customer solutions and establish yourself into a support role that will leave you securely employed for years to come as one of our subject matter experts on our operations team. Together, our solutions impact the everyday lives of citizens and nations.
This position services the Phoenix, AZ, and outlying areas. US citizenship required.
Essential Job Functions (include but are not limited to):
- You will be responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners, and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded.
- Provide remote and on-site customer support as needed. Members of the Field Service organization may require overnight travel as required.
- Install, configure, and test basic IDEMIA hardware and software products at customer sites.
- Restore IDEMIA equipment and services at customer sites through diagnosis, fault isolation and resolution of hardware, software, network, and server problems.
- Diagnose and isolate basic hardware and software problems. Replace failed parts as necessary, communicating the nature of the problem to the customer. Track and maintain the status of part arrival and expected completion time. Sign out inventoried parts and complete proper documentation and/or CRM Database entries on defective parts and other necessary tracking information.
- Install basic hardware and software upgrades on IDEMIA products at customer sites, such as add-on hardware peripherals, new software functionality, and bug fixes, as required.
- Able to lift up to 50 lbs.
- Regularly update product application and customization software.
- Schedule and perform preventive maintenance to ensure optimal performance of equipment at customer sites, in accordance with established procedures.
- Complete CRM Database entries and updates as required in a timely manner.
- Serve as a resource to other company personnel by exchanging technical information and assisting with failure diagnosis and problem resolution.
- When approached, inform customer of new products and services and as appropriate, then refer customer to the appropriate sales representative or group.
- Tactfully placate customers when dissatisfied with company personnel, products, and/or services.
- Contribute to process improvement efforts.
- Participate in customer and project meetings providing valuable technical and operational feedback.
- Handles inquiries from external clients and internal business teams; answers staff questions and resolve escalated matters.
- Responsibilities include completing basic client requests and providing responses in timely fashion. Maintain service level agreements (SLAs) and commitment to Customer Experience
- Pro-actively interacts and collaborates with internal business partners to ensure customer requests are understood and met.
- Ensures compliance with policies, guidelines and regulatory requirements.
- Knowledge of Idemia product and service to provide to customer and upsell these services
- Utilizes independence in solving problems and making decisions.
- Works within established guidelines, with complex or unusual situations being discussed with manager.
- Efforts are focused on achieving a differentiated customer experience. Serve as single point of contact for customer to resolve problems, effectively listen to customer’s perspective and needs and maintain a sense of urgency
- Generate and validate weekly test invoice
- Work with cross department to ensure monthly invoicing is accurate and issued to the customer timely
- Responsible to ensure that operations delivered all demands according to the SLA’s
- Log and track complaints in CRM, Coordinate resolutions, and follow through protocols.
- Examine delivery trends and work with stakeholders to improve communication and turnaround timelines
- Monitor production reports to track customer demand progress and proactively update the customer
- Maintain proper relationships with sales & Customers to understand their requirements/priorities
- Exhibit teamwork skills by working cross department
- Follow defined processes and procedures
- Take responsibility for service recovery at the point of failure
- Responsible for accurate execution of all customer set-ups – new or change
- Organize customer meetings and plant tours
- Manage customer supply chain by monitoring key material ordering and receipt dates
- Ensure customers do not reach out-of-stock situations
- Ensure inventory reports are monitored and sent to the customer on a timely basis
- Utilize available software/systems to make decisions and respond to customer inquiries on time
- Work closely with and maintain effective communication with production supervisors, managers and all internal departments.
- Follow Quality Performance Objectives for department
- Ensure that all company ISO procedures and requirements are followed
- Responsible for reviewing customer contract to ensure that the customer is being charged for all Services
- Manage Idemia and customer confidential information related to pricing, customer data/Volume as well as advance knowledge of marketing plans from the customer
Overview: The HR Operations Analyst ensures on-time, accurate and compliant employee, HR, and Payroll related data and efficiently addresses requests from internal and external stakeholders using this data.
This position is hybrid, based in our Exton, Pennsylvania facility, targeting 2-3 days a week on-site.
Roles and Responsibilities
- Assist Director and Manager in HR Operations with all processes of the department, including systems-support
- Document HRM system setups and processes for knowledge and understanding by all HR Operations staff
- Maintain employment records (statutory, employee personal and job history, performance, compensation, skills, retirement, and insurance documentation, leave accrual records and details of illness, absences, transfers, and salary progression, etc.) and ensure data accuracy of all data in core HR System
- Provide support services to HR teams including contract completion, new hire onboarding activities and off boarding procedures
- Ensure records and processes comply with company and country legal regulations
- Address payroll and employment-related issues (hiring and termination processes and labor law issues, contract renewals and dismissals, trainee programs, expatriates, control/process of retirement, etc.)
- Identifiy opportunities to drive continuous improvement in processes and procedures
- Work closely with benefits providers/vendors, Insurance companies, and TPA (Third party Administrator) for smooth settlement of insurance claims (term/medical)
- Provide reporting required by external agencies (e.g., government agencies, insurance companies, unions, etc.), Compensation & Rewards program administration (e.g., compensation administration, employee benefits administration, etc.)
- Identify and manage HR vendors aligned to the applicable procurement policy requirements
- Participate in internal/external HR and Payroll audits
- Provide on-time inputs to the finance team and vendors for various payouts
- Collaborate with the Compensation & Benefits, HRBPs, and Finance
- Provide routine and ad hoc report requests (headcount/termination reports, new hire notifications, Service Awards, etc.) to other departments within the organization
- Create and run reports to accurately provide requested data to the organization
- Assist with Compliance Reporting (AAP, EEO-1, CA EEO-1, VETS-4212)
- Maintain the HR forms library to ensure all information is updated
- Conduct routine and ad hoc audits to ensure HRIS Data (People Hub, ADP, E-Time) is accurate
- Manage the Time and Attendance Platform (e-Time) by troubleshooting issues escalated by managers/employees/HR Business Partners
- Ensure that all department changes are captured and reflected in the Time and Attendance Platform as needed
- Consistently review the e-time error report to ensure that all issues are addressed and resolved timely
- Support learning and development administration activities
- Work on ad-hoc assignments as needed
Overview: Perform service, corrective maintenance, and routine preventive maintenance on a variety of electro-mechanical card and mail processing equipment.
Shift: 2:30 pm - 11:00 pm
Responsibilities
- Follow and comply with all OSHA and company safety procedures
- Adhere to the IDEMIA Quality Policy
- Ensure all work is in compliance with ISO 9000:2000 standards
- Execute job orders regarding the repair, maintenance and installation of machines, tools, and equipment to ensure continuous production operations
- Perform routine preventative maintenance of all manufacturing and facilities equipment
- Provide technical expertise to develop, maintain, test, troubleshoot, and repair a wide range of mechanical, electrical, pneumatic, and hydraulic equipment and devices
- Work with vendors on new equipment installation and utilize vendor resources for training
- Other roles and responsibilities may apply
- Assist with departmental documentation such as training, preventative maintenance (PM), etc.
- Ownership and accountability for specific machines
- Develop and support departmental documentation such as training, preventative maintenance (PM), etc.
- Ownership and accountability for multiple machines
- Assist with training Maintenance Technicians and Machine Operators
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 25% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
- Perform work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.
- Possess beginning to working knowledge of the finished product and all required features and quality standards.
- Meet with the Shift Supervisor or Lead to understand the priorities for the day and order of jobs.
- During the 30min shift overlap spend time with the prior shift operator to understand any machine specific issues.
- Test and inspect machines to determine safe and efficient operation.
- Perform routine machine calibrations based on the timing outlined by procedures or management instruction.
- Perform machine setup/warmup if not already done by prior operator.
- Read job ticket to determine proper materials and setup is used.
- Pull necessary materials to load new jobs.
- Load and unload materials and finished product based on machine guidelines to ensure no unnecessary stoppages.
- Routinely clean the machine stations per cleaning checklist.
- Swap out other machines consumables based on quality feedback, lifespan schedule, or when parts are empty.
- Check that items produced pass quality control tests at each designated stage.
- Perform First Article Inspection of product to ensure that it passes all quality standards.
- Perform hand inspection of product when quality needs to be controlled to eliminate defects escaping.
- Notify maintenance and supervisor/lead of any machine maintenance issues immediately.
- Notify supervisor/lead of any quality issues immediately and follow quality control procedures for containment.
- Remove waste from the machine when bins are filled.
- Shred waste materials when all bins are full per security guidelines.
- Follow all safety and security policies.
- Take scheduled breaks as outlined by policy.
- Check emails for updates on policies and other notifications and to complete assigned tasks.
- Follow all company established policies and procedures.
- Attend shift/department/company meetings where attendance is required. This includes routine training.
- All other level appropriate duties as required.
The US base salary range for this full-time position is $16.00/hr - $23.00/hr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 25% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
- Support OK and MS Modernization projects and systems.
- Responsible for maintaining system and be on all when scheduled.
The Director of Supply Chain is responsible for providing overall management and direction for supply chain planning and buying teams with the overall goal of developing and maintaining an integrated “service-driven operation”. You will oversee the management of all activities involved in sourcing and procurement for I&S NA and planning activities predominantly focused on the CI Business Line. This includes coordination and collaboration with internal and external partners to include program, finance, and operations. A key focus on the position will also be the forecasting and accuracy management of I&S inventory as well as the responsibility of coordinating all key supply chain metrics with the wider supply chain team. The purpose of this position is to manage a distributed team of buyers and planners to ensure high level of quality support to the business while assisting to drive prioritized improvement projects to achieve annual cost, quality, delivery, and compliance targets. The Director of Supply Chain will manage accurate material forecasting along with timely requisition placement and supplier delivery follow up in order to achieve successful program and delivery execution. You will work closely with the purchasing and quality organizations to assist with key subcontract negotiations and provide overall supplier management to build and strengthen strong partnerships.
Essential Job Functions include but are not limited to:
- Align closely with internal sales, product management, engineering, quality, and program office teams to develop strategies and create proper requirements and flow downs for formal administration to the supply base.
- Work closely with purchasing leads to evaluate capabilities of potential suppliers through proper vetting, source surveys, and supplier on site visits.
- Support purchasing negotiations for long term pricing agreements with critical consumable, software and hardware partners, and suppliers.
- Investigate, review, and recommend cost saving strategies that support company goals.
- Develop, maintain, and report on critical supply chain KPIs and dashboards.
- Provide material cost information in support of new business pricing proposals.
- Perform similar work-related duties as assigned.
- Negotiate cost reductions toward supply chain annual objectives.
- Work closely with internal finance team to resolve invoice issues for on time payment.
- Frequently communicate to internal team members with clear and concise material status information.
- Attend program operation reviews and other key meetings to provide supply chain support.
- Supply chain lead for internal and external audits.
- Manage product end of life events.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 25% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel regionally for activities such as backfill at local enrollment locations, conducting mobile events, or servicing mobile routes, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 75% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
The Mobile Travel Brand Ambassador work at the airports, agencies, and across IDEMIA Enrollment Services Network engaging with travelers to increase awareness and participation in the Enrollment Service programs. The ideal candidate for this position is an excellent communicator who thrives in a fast-paced, customer-facing environment while always maintaining professionalism. You will be working at the intersection of identity and travel where IDEMIA is driving a frictionless travel experience for consumers with privacy at its core.
US Citizenship Required.
Responsibilities
- Drive program enrollments by engaging travelers and selling them the benefits of TSA PreCheck
- Conduct enrollment services as a certified Enrollment Agent using state of the art biometric and identity document authentication technology
- Exceptional customer-service-focused communication skills and the ability to engage with potential customers, general travelers, and existing TSA PreCheck members
- Comply with all privacy and security guidelines, policies and procedures at all times
- Analyze perfo0rmance metrics, customer feedback and environmental observations to make informed suggestions on improving operations and customer service
- Coordinate communications between IDEMIA and 3rd party stakeholders that provide facilities for enrollment services
- Maintain a clean and safe work environment
Working Conditions and Requirements
- Travel is required (>100%)
- Overnight travel may be required
- Ability to stand for >8 hours per day
- A company vehicle may be assigned in some areas
- Moderate physical effort with frequent walking, lifting, and/or moving of materials up to 40 pounds
- Install enrollment hardware, maintain, and follow technology and security policies
- Ability to maintain a high level of productivity under minimal supervision
- Airport environment, other retail settings, workshops, and enrollment locations
- Effectively schedule transportation to and from assigned locations, abiding by security protocols, badging, parking, and dress code
The US base salary range for this full-time position is $17.20/hr - $22.00/hr + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
As the CJ Sub-Business Line Leader, you will function in an executive role, working as a key partner with sales/business development and technical team leaders to capture and deliver strategic programs, in addition to working with operations and support services team leaders to successfully manage existing customer programs and meet contractual deliverables and SLAs. As the Sub-BL Leader, you will lead and oversee the program management team and oversee the entire criminal justice account portfolio, driving quality deliverables, achieving customer satisfaction, and meeting the criminal justice business segment’s financial objectives. You will be responsible for influencing senior leaders within the customer community and third party partners to align and agree to proposed solutions and services, and will serve as the expert to achieve client success. This position requires proactive leadership, domain knowledge, exceptional program management skills, strong financial skills and P&L management, strong communication and customer-facing skills, prior experience with software and infrastructure deliver, services and support operations, and maintain an executive presence.
Key to your success will be the ability to effectively balance competing priorities and interests, the ability to lead cross-business teams in a matrix organization, and a relentless drive to deliver quality services to satisfy customers, and driving on time/on budget deliverables. In addition to program execution responsibilities, you will be instrumental in growing and expanding criminal justice programs and other strategic initiatives in collaboration with other internal leaders. You will help develop and maintain a top-notch team of program managers, ensuring longevity of the team to support the long-term relationships of our customers. You will also participate in customer meetings and executive level presentations as required.
Job Summary
- Functional management responsibility for Program Managers
- Responsibility and oversight for the criminal justice customer contracts, deliverables and compliance
- Responsible for the overall customer satisfaction and client success
- Responsible and oversight for the criminal justice business segment’s P&L performance
- Owns strategy for the criminal justice customer portfolio to ensure long-term success
- Supports business development for the business segment
Essential Job Functions
- Management and supervision of the program managers to accomplish and support company objectives. This function involves providing leadership, coaching, counseling, reviewing and maintenance of team members and ensuring growth; planning, monitoring, and appraising team member tasks; organizing and monitoring work performance of team members; enforcement of processes, tools, standards, best practices and techniques established by the organization
- Management of the portfolio of active contracts and associated customer satisfaction by allocating and/or changing program management resources as necessary
- Management and supervision of the portfolio of customer contracts and opportunities overseen by the Program Managers in order to track, support, and ensure alignment and compliance with company goals and objectives. This function involves scheduling and conducting regular reviews with the Program Managers; and general coordination with, communication to/from, driving of activities with, and status reporting from the Program Managers
- Portfolio financial management, which includes P&L management to ensure timely recognition of revenues and achieving margin objectives; leading and directing activities specifically focused on financial and strategic growth of the organization; risk management and devising mitigation plans and enacting actions to avoid negative financial implications
- Supports R&D budgeting activities by providing input for criminal justice program priorities
- Overall program team development and succession planning
- Ensure compliance with the team’s execution of customer quarterly program/business reviews
- Ensure compliance of the team’s utilization of existing processes and procedures
- Support value creation planning initiatives, specifically focused on the criminal justice business segment
- Coordinate through our deployment team in order to identify and respond to technical training needs, obtain information required to develop materials, and sustain positive working relationships.
- Identify and evaluate technical training materials (e.g. training data, instruction outlines, user manuals, on-line learning activities, training evaluations, etc.) for the purpose of delivery of a blended learning approach to training enrollment agents in accordance with strict agency guidelines.
- Recommend edits and/or updates to written documentation to ensure information is relevant and valid. Support documentation so that training materials are easy to identify, access, and update for each state or federal program.
- Work with mentor to support and assess training certification programs for Enrollment Agents for state and federal programs. Coach field trainers to have a thorough understanding of adult learning theories and mastery of all hardware and software systems.
- Research and stay current on a variety of training options and introduces new ideas for expanding training programs to enrollment agents and improve daily operations.
- Monitor training expenses and travel to ensure cost savings are recognized wherever possible throughout all levels of field training.
- Train in field locations as needed to ensure thorough understanding of enrollment agent responsibilities and applicant experiences.
- Coordinate with training team members to expand skills and increase training industry knowledge.
- Perform quality assessment visits to field locations in order to promote brand marketing and sustainability.
- Backfill regionally when necessary to maintain program availability for field locations and/or mobile routes.
- Execute as a technical liaison between field offices, PMO, and technical support group.
- Supports certified trainer model by identifying, monitoring, and coaching new trainers into the program.
- In addition to the abovementioned essential functions, also perform similar work-related duties as assigned.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions include but are not limited to:
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Perform Enrollment Center Sustainment responsibilities on a daily basis
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represent the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully complete time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirement such as:
- Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
- Occasional overnight travel as required. Should not exceed 25% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!
Essential Job Functions (include but are not limited to):
- Provide superior customer service to internal and external customers
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software
- Verify customer identity and scan required documents into database system
- Successfully complete required biometric and data capture processes and paperwork on each customer
- Track processing time for each applicant and ensure applicants are processed in appropriate order
- Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
- Identify win-win opportunities to provide more products and services to customers
- Create opportunities to add value for customers through the upselling of retail products and services (if applicable)
- Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times
- Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies
- Performs Enrollment Center Sustainment responsibilities on a daily basis
- Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary
- Represents the company and the programs that are supported in a professional and customer oriented manner
- Support Customer Service Registration and Reservation activities as necessary
- Successfully completes time sensitive trainings and briefings as assigned.
Note: In addition to the Essential Functions, also perform similar work-related duties as assigned.
Knowledge, Skills, and Abilities
- Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
- Clerical – Knowledge of administrative and clerical duties such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures
- Monitoring – Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action
- Integrity – Job requires ethics and honesty
Travel Requirement, Working Conditions, and Physical Demands
Travel requirements such as:
- Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops.
- Occasional overnight travel as required, should not exceed 25% of the time.
- Travel by air may be required for initial company training as well as occasional new program or services training.
Working conditions such as:
- General office environment. The work area is adequately lighted, heated, and ventilated.
Physical demands such as:
- Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
- The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.
