Job Listings

  This role can be remote.   Job Duites: - This is an entry level recruiting role. - Sources, recruits, screens, and interviews candidates to fill organizational roles. - Consults with hiring managers to understand roles to be filled and profiles of ideal candidates. - Schedules interviews and coordinates interviewers or panels. - Reviews and assesses applicants education, experience, training, and other qualifications. - Informs candidates of job duties, responsibilities, work schedules, compensation and benefits packages, and career advancement opportunities. - After receiving the feedback, extends job offers. - Notifies applicants of rejection.

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!     Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.    Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities: - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated.   Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

- Collaborate with IT and client to manage capacity - Manage and influence stakeholders - Direct, monitor, and review project activities, including program costs, operational budgets, staffing, program resources and program risks - Drive improvements that address common obstacles to improve performance - Manage 3rd party vendor relationships to create capacity flexibility and scalability - Manage delivery team performance metrics and reporting - Resolve resourcing and asset conflicts using prioritization and negotiation - Undertake formal reviews of the program and its achievements - Engage in quality assurance and risk management activities to ensure project deliverables are met according to IT and client requirements - Ensure financial performance targets for the assigned projects are met and proactively manage change control process both internally and externally  

- Handles inquiries from external clients and internal business teams; answers staff questions and resolve escalated matters. - Responsibilities include completing basic client requests and providing responses in timely fashion. Maintain service level agreements (SLAs) and commitment to customer Experience - Pro-actively interacts and collaborates with internal business partners to ensure customer requests are understood and met. - Ensures compliance with policies, guidelines and regulatory requirements. - Knowledge of Idemia product and service to provide to customer and upsell these services - Utilizes independence in solving problems and making decisions. - Works within established guidelines, with complex or unusual situations being discussed with manager. - Efforts are focused on achieving a differentiated customer experience. Serve as single point of contact for customer to resolve problems, effectively listen to customer’s perspective and needs and maintain a sense of urgency - Generate and validate weekly test invoice - Work with cross department to ensure monthly invoicing is accurate and issued to the customer timely - Responsible to ensure that operations delivered all demands according to the SLA’s - Log and track complaints in CRM, Coordinate resolutions, and follow through protocols. - Examine delivery trends and work with stakeholders to improve communication and turnaround timelines - Monitor production reports to track customer demand progress and proactively update the customer - Maintain proper relationships with sales & Customers to understand their requirements/priorities - Exhibit teamwork skills by working cross department - Follow defined processes and procedures - Take responsibility for service recovery at the point of failure - Responsible for accurate execution of all customer set-ups – new or change - Organize customer meetings and plant tours - Manage customer supply chain by monitoring key material ordering and receipt dates - Ensure customers do not reach out-of-stock situations - Ensure inventory reports are monitored and sent to the customer on a timely basis - Utilize available software/systems to make decisions and respond to customer inquiries on time - Work closely with and maintain effective communication with production supervisors, managers and all internal departments. - Follow Quality Performance Objectives for department - Ensure that all company ISO procedures and requirements are followed - Responsible for reviewing customer contract to ensure that the customer is being charged for all Services - Manage Idemia and customer confidential information related to pricing, customer data/Volume as well as advance knowledge of marketing plans from the customer

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!     Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.    Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities: - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated.   Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Performs work associated with the installation, calibration, and operation of different kinds of production machines, depending on company specialization or materials used. Job Duties: Tests and inspects machines to determine safe and efficient operation, performs routine maintenance, and fixes standard malfunctions. Reads and interprets blueprints, engineering specifications, and shop orders to determine machine setup, production methods, and sequence of operation. Checks that items produced pass quality control test. Experience and Education: Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to subordinate group

Performs work associated with the installation, calibration, and operation of different kinds of production machines, depending on company specialization or materials used. Job Duties: Tests and inspects machines to determine safe and efficient operation, performs routine maintenance, and fixes standard malfunctions. Reads and interprets blueprints, engineering specifications, and shop orders to determine machine setup, production methods, and sequence of operation. Checks that items produced pass quality control test. Experience and Education: Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter. 

Performs work associated with the installation, calibration, and operation of different kinds of production machines, depending on company specialization or materials used. Job Duties: Tests and inspects machines to determine safe and efficient operation, performs routine maintenance, and fixes standard malfunctions. Reads and interprets blueprints, engineering specifications, and shop orders to determine machine setup, production methods, and sequence of operation. Checks that items produced pass quality control test. Experience and Education: Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter. 

Do you have an interest in security, law enforcement, biometrics, and the safety of your community?  Are you a customer service oriented, “people” person?  If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!     Essential Job Functions (includes but is not limited to): - Provide superior customer service to internal and external customers - Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software - Verify customer identity and scan required documents into database system - Successfully complete required biometric and data capture processes and paperwork on each customer - Track processing time for each applicant and ensure applicants are processed in appropriate order - Perform biometric processing to include capturing quality electronic fingerprints, photographs and signatures to meet or exceed program accuracy standards - Identify win-win opportunities to provide more products and services to customers - Create opportunities to add value for customers through the upselling of retail products and services (if applicable) - Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are safeguarded at all times - Adhere to all company and departmental policies relating to Enrollment Center standards, including adherence to signage, branding, and employee attire policies - Performs Enrollment Center Sustainment responsibilities on a daily basis - Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary - Represents the company and the program(s) that are supported in a professional and customer oriented manner - Support Customer Service Registration and Reservation activities, as necessary - Successfully completes time sensitive trainings/briefings as assigned.    Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.   Knowledge, Skills and Abilities: - Customer and Personal Service – Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction - Technology – Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry - Clerical – Knowledge of administrative and clerical duties, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures - Monitoring – Monitoring/Assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action - Integrity – Job requires ethics and honesty   Travel Requirement, Working Conditions and Physical Demands: Travel requirement, such as: - Ability to travel locally for activities such as backfill at local enrollment locations, meetings, classes, and workshops. - Occasional overnight travel as required; should not exceed 25% of the time. - Travel by air may be required for initial company training, as well as occasional new program or services training. Working Conditions, such as: - General office environment. The work area is adequately lighted, heated, and ventilated.   Physical Demands, such as: - Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. - The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

- Installs new / rebuilds existing servers and configures system in accordance with standards and project requirements - Contributes to and maintains system standards; Ensures system hardware, operating systems, software systems, and related procedures adhere to organizational values - Develops installation strategies, scripts and procedures for all software components, as necessary to support developed applications - Participates in technical research and development to enable continuing innovation within the infrastructure -   - Performs system monitoring, verifying the integrity and availability of all systems - Performs daily backup operations, ensuring all required file systems and system data are successfully backed up - Installs, configures and administers operating systems, file systems, databases and networks on various platforms (will vary, according to assigned site) - Monitors capacity of all databases and performs rollovers, when required -   - Performs regular file archival as necessary - Familiar with creating scripts to monitor system, retrieves information, and performs system tasks not provided by application - Analyzes report, repairs and tracks issues/failures - Supports operations staff in executing, testing and rolling-out the solutions

BASIC FUNCTION AND RESPONSIBILITY - Ensures product quality is met according to predetermined procedures and that standards are followed. - Identifies and documents details of non-conformances for corrective actions. - Improves our Quality Management System (QMS). - Completes full investigation and containment and products and procedures found to be nonconforming - Performs Equipment Qualifications - Performs Machine Validatation  - Participates in material testing - Inspects all incoming materials from outside suppliers - Advocate for a high level of quality on the shop floor ESSENTIAL DUTIES - Verify incoming and processed products with use of use calipers, templates, and other measuring tools to ensure that the products meet ANSI standards or client requirements. - Communicate non-conformities to appropriate levels of management. - Work independently in multiple areas. - Manage time to ensure turnaround and accuracy requirements are met. - Adhere to ISO 9001 specifications and requirements.

Job Summary: The Regional Trainer is responsible for leading and facilitating on-site hands-on training and/or web-based training delivery to support our State and Federal customers. Formalizing, refining, and communicating IDEMIA’s standardized training model is a key focus area in this role. Managing and developing the skills and activities of the Associate Regional Trainer team to ensure compliance, efficiency, and superior training delivery for our internal and external customers.   Essential Job Functions (includes but is not limited to): Leads discussions and collaborates with a variety of internal and external stakeholders to identify and respond to technical training needs, obtain information required to develop materials, and sustain positive working relationships.   Identifies, develops, and evaluates training materials (e.g. training data, instruction outlines, user manuals, on-line learning activities, training evaluations, etc.) for the purpose of ensuring a blended learning approach to training enrollment agents in accordance with our strict agency guidelines.   Manages and/or leads internal meetings and activities to present and disseminate information about training programs, changes, and/or updates in order to coach and mentor the Associate Trainer team.   Initiates and identifies updates to written documentation to ensure information content is relevant and valid. Maintains documentation so that user manuals are concise, user-friendly, and current for each State or Federal program.   Works with the Training Manager to implement and deploy training certification programs for Enrollment Agents for state and federal programs and Partner entities. Ensure Associate Trainers have a thorough understanding of adult learning theories and mastery of all hardware and software systems, along with mentor and coach to development of skill and professionalism.     Monitors personal and Associate Regional Trainer’s travel and expenses to ensure cost savings are recognized wherever possible throughout all levels of field training and travel.   Trains in field locations as needed to ensure thorough understanding of enrollment agent responsibilities and applicant experiences.   Leads technical troubleshooting conversations with the Help Desk support teams in order to reach solutions or technology assurance. Performs as a technical liaison between field offices, PMO, and Technical Support group.     Executes Quality Assessment visits to field locations in order to promote brand marketing and sustainability.   Works with other Training Team members to coordinate, endorse and expand skills and increase training industry knowledge.   Backfills regionally when necessary to maintain program availability for field locations and/or mobile routes.   Shepherds succession planning initiative for maintaining a quality Trainer Certification program with internal and external teams. Directing others into this certification program while serving as a Master Trainer.   Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.

This is a leadership position requiring strong organizational and communication skills and the ability to multitask while working closely with customers and across various functional groups of the company, including other divisions.  Will be responsible to coordinate with the functional groups and divisions to establish Program teams conducive to meeting customers’ program requirements and overall objectives. This requires knowledge of Software products, methodologies, and understanding of large organizational structures. Will need to develop and maintain strong customer relationships and is expected to leverage those relationships to assist with sales and business development for new opportunities. Essential Job Functions (includes but is not limited to): - Be the primary representative and work closely with the customer’s project manager managing the client’s expectations and act as company liaison during the entire course of project. - Develop clear program plans with all necessary functional areas (including project schedule, budget, project codes, etc.). - Manage the budget of the delivery program throughout the life of the program; update and publish ETC /EACs monthly. - Work with all functional managers throughout project to define and monitor resource requirements/constraints and communicate/resolve resource issues. - Hold project kick-off meeting to review specifications, schedule and team roles and responsibilities. - Draft and follow communication plan that documents project meeting and status reporting requirements. - Direct the development of detailed customer requirements, installation and/or system integration plans in conjunction with system engineering. - Maintain communication with systems engineer and technical management to ensure timely resolution of any technical problems or questions. - Ensure that engineering and supply chain is aware and are current with the latest upgrades and/or new releases per program plans. - Be involved in customer installation and training programs. - Hold regular project meetings with the project team to monitor project execution, control project scope, schedule and budget and manage change. - Facilitate project team’s navigation through company's program delivery methodology and enforce gate checklists completion throughout transition to ongoing solution support and maintenance. - Hold regular status meetings with Program Management Office leadership and executive management. - Properly close the project, including completion of the delivery to operations handoff checklist and holding a project close meeting with the team.

This is a leadership position requiring strong organizational and communication skills and the ability to multitask while working closely with customers and across various functional groups of the company, including other divisions.  Will be responsible to coordinate with the functional groups and divisions to establish Program teams conducive to meeting customers’ program requirements and overall objectives. This requires knowledge of Software products, methodologies, and understanding of large organizational structures. Will need to develop and maintain strong customer relationships and is expected to leverage those relationships to assist with sales and business development for new opportunities. Essential Job Functions (includes but is not limited to): - Be the primary representative and work closely with the customer’s project manager managing the client’s expectations and act as company liaison during the entire course of project. - Develop clear program plans with all necessary functional areas (including project schedule, budget, project codes, etc.). - Manage the budget of the delivery program throughout the life of the program; update and publish ETC /EACs monthly. - Work with all functional managers throughout project to define and monitor resource requirements/constraints and communicate/resolve resource issues. - Hold project kick-off meeting to review specifications, schedule and team roles and responsibilities. - Draft and follow communication plan that documents project meeting and status reporting requirements. - Direct the development of detailed customer requirements, installation and/or system integration plans in conjunction with system engineering. - Maintain communication with systems engineer and technical management to ensure timely resolution of any technical problems or questions. - Ensure that engineering and supply chain is aware and are current with the latest upgrades and/or new releases per program plans. - Be involved in customer installation and training programs. - Hold regular project meetings with the project team to monitor project execution, control project scope, schedule and budget and manage change. - Facilitate project team’s navigation through company's program delivery methodology and enforce gate checklists completion throughout transition to ongoing solution support and maintenance. - Hold regular status meetings with Program Management Office leadership and executive management. - Properly close the project, including completion of the delivery to operations handoff checklist and holding a project close meeting with the team.

  ESSENTIAL DUTIES AND REPSONSIBILITIES 70% Demonstrates expert knowledge of the company’s technical capabilities and processes appropriate to customer’s needs                   * Ability to translate client requirements into a structured plan outlining steps that reflects the objectives   * Parse client’s data files   * Utilize custom software tools to map client data and create programming logic to provide missing data elements to fulfill requirements   * Accurately creates the required output files for personalization   * Develops scripts using procedural logic to create carriers   * Create and validate test (BAP) cards in a testing and production environment   * Effectively implement software changes   * Provides adequate release documentation that describes program development, installation, and operating procedures                 *Understands and executes all corporate, ISO 9000, and departmental policies, specifications and requirements     10% Acts as a liaison between internal and external clients on the implementation of new products, data compatibility, gathering and analyzing of test data, and key management   10% Provides second level production support   5% Train users and other Preproduction analyst on existing software   5% Completes other duties as assigned

The Director of Finance will be responsible for overseeing the financial integrity of the team's budgeting and forecasting. He/She will work closely with the CFO as well as the Business Lines leaders to provide financial insight and reporting on the performance of the organization.  The primary responsibilities of this position are to manage financial related matters of the business lines from pre-contract to executing, forecast activity on a monthly basis and report actual performance.  This position will interact on a regular basis with executive leaders of the organization.   Essential functions of the job (includes but not limited to):   - Directs and oversees the company's financial administration and planning including but not limited to financial policy development and implementation, management of accounting systems, budgeting, planning and implementation, risk management and insurance, purchasing, taxation, short- and long-term forecasting, and strategic planning. - Manages and oversees preparation of profit and loss statements, balance sheet items, and capex budgets - Establishes appropriate internal systems to support financial and business operations, consistent with the company's growth and reporting requirements. - Reviews and monitors the organization's financial position; creates and distributes necessary reports on the organization's financial stability, liquidity, and growth - Directs and coordinates the establishment and maintenance of budget programs - Hires, trains, supervises, motivates, and develops accounting team of 6; manages schedules and workflow - Provides day to day guidance and oversight of subordinates; actively works to promote and recognize performance - Directs and oversees financial plans, financial operations and accounting practices and advise staff on finance policies and procedures. - Partners with Operations to deliver a long-term strategic plan that assist in meeting the overall corporate goals and drive growth - Provides strategic thought leadership on strategy and highlights areas of opportunity.  - Leads all monthly, quarterly, and annual financial processes including month-end close, reporting, planning/forecasting and analytics activities. - Leads the annual operating plan process as well as play a key role in the annual strategic planning process - Participates in and drives the process improvement and standardization projects across related functions - Leads deep dive analytics to support corrective action planning and strategic decision making - Provides tools and guidance, implement process to meet EBITA and Cast targets - Implements controls and procedures to ensure compliance with IDEMIA accounting and internal control rules

 Responsibilities Job Summary: The Customer Service Supervisor is responsible for the performance and compliance of multiple Enrollment Centers across an assigned geographic region.  This includes supervising Enrollment Agent (EA) activities within the assigned region to ensure customers’ needs and expectations are effectively addressed.  The Customer Service Supervisor is responsible for overseeing operational activities of the enrollment sites and EAs in the assigned region as they relate to employee performance, staffing & scheduling, and training.  The Customer Service Supervisor will also maintain and facilitate communication with EAs at the enrollment sites regarding new information or relevant updates to procedures or services.   Essential Job Functions (includes but is not limited to): - Manage Enrollment Agents to optimize use of personnel, skills, and equipment - Approve business-related expenses and timesheets in assigned region; responsible for personnel compliance with established Expense Reporting and Timekeeping Policies - Provide data for or complete all necessary reports for all programs in assigned area - Participate in on-boarding of new EAs - Identify and expedite correction of problems relating to Customer Satisfaction and Operational Performance - Provide excellent customer service and set standards/expectation for customer service standards in Enrollment Centers - Oversee the development, implementation, and ongoing operation of Enrollment Centers in assigned region - Respond to inquiries and service requests that are either handled directly or forwarded to the appropriate Operations contact - Supervise the work of employees assigned to the enrollment centers. Develop solutions to complex problems which require the regular use of ingenuity and creativity - Coordinate logistics, inventory, installation, operation and support of enrollment technologies - Utilize on-site visits, customer feedback, and reports from Program Management Office to assess the quality of service and adherence to policy by Enrollment Centers. - Promote and monitor performance of retail sales by enrollment center staff.   Note:  In addition to the Essential Functions, also performs similar work-related duties as assigned.

- Design for a variety of projects under the guidance of a UX/UI Design Leads - Create clear Mobile and Web digital experiences - Work closely with both external clients and internal, cross-functional teams on complex projects and concepts - Develop user flows / workflow mappings, wireframes, visual mockups, and prototypes - Execute competitor / comparable product research to identify the good and bad and understand potential leverage points for products and features - Develop interactive prototypes with multiple states, conditions and roles 

The Director of the client success and client innovation, develop innovative prototypes to demonstrate feasibility and communicate what is possible. Work with product teams to ensure new technologies can be supported in global products. Build tools to automate, simplify, or eliminate work.  Develop approaches and solutions to integrate data from internal systems as well as from IDEMIA Digital Products. Support architects and product owners to plan and prioritize product features.  Develop customer-delighting features for our products.  Stay current on technologies, technology trends and directions, and best practices. Evaluate potential technologies for use within the enterprise.   - Work with front-end sales and business teams to capture, understand, and document customer requirements  - Perform analytical analysis and solution tradeoffs, including buy/build analysis and competitive analysis - Develop solution architectures, engineering designs, and other work products for our customers - Demonstrate expertise in biometric product and technology by supporting customer demos, trade shows and conferences - Hands-on design and development of customized prototype solutions for demonstration of technology or proof of concept - Interface with product management, engineering, sales, and other delivery teams to develop and influence product roadmap - Perform as engineer to support customized solution proof of concept, proof of technology, or pilots - Develop internal tools to automate processes and enable agile delivery - In addition to the Essential Functions, also performs similar work-related duties as assigned.

Idemia is the leading manufacturer of US identity documents and a provider of authentication systems to validate travel credentials. Our Travel & Transport business line has a position for Software Applications Engineer.   This position requires the skill set of three technical disciplines: 1.) system engineering, 2.) image analysis, and 3.) software quality assurance.   You will be taught how to create new document profiles and validate the operational behavior of Idemia’s travel document authentication products. These profiles or templates define the test criteria for validating the authenticity of legitimate documents. The process entails using Idemia’s authentication test environment in conjunction with image processing and analysis of identity document images.   Responsibilities: - You will be responsible for ensuring the document database products are released with the highest standards of quality. - You will work with the development team in refining methods and procedures for automating the document test process. - You will monitor customer results and work to refine document analysis rules. - You will work closely with developers and understand how to implement new test features, as well as recommend techniques for analysis of new document security characteristics. - You must be capable of developing test documentation and able to convey problems to product developers. - You must be able to generate and track plans and schedules related to work assignments. - Hands on ability to work with multiple hardware platforms and software releases that include: Win10, Win11, and Android. - You should be comfortable with learning new user applications. - The ideal candidate must have the ability to think on your feet yet demonstrate procedural discipline in following process methodology. - Supports and follows the software development process - Participates in Software design and reviews - Documents software, installation guides and user manuals - Maintains software skills to match direction of products - Meets software delivery dates as directed - Raises risks/issues as soon as they are discovered - Performs software reviews